Conference & Events Banquets Manager

InterContinental Hotels Group; Wellington; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

paid birthday leave

full training provided

daily laundered uniform

additional parental leave benefits

flexible work options

proactive health days

Job summary

InterContinental Wellington is seeking a Conference & Events Banquets Manager to lead the delivery of events across our award-winning spaces, ensuring seamless execution and guest satisfaction.

You will oversee operational strategy, drive service excellence, and inspire your team to deliver high-quality events that exceed expectations. A hands-on leader with strong organisation and communication skills will thrive in this role.

Qualifications

• 3+ years’ experience in hospitality and event operations management.
• Strong leadership and team management skills.
• Strong organisational and coordination abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple events at once.
• Strong problem-solving skills and attention to detail.
• Experience managing rosters, staffing, and event logistics.
• A hands-on approach with a focus on delivering great guest experiences.
• Flexibility to work a range of hours, including afternoons, evenings, and public holidays.

Responsibilities

• Managing the day-to-day operations of conference and event setups and services.
• Using event plans and function sheets to organise tasks and resources.
• Managing, coaching, and motivating the events team to deliver exceptional service.
• Driving performance by achieving operational goals, budgets, and service standards.
• Overseeing recruitment, onboarding, training, and development of team members.
• Working closely with the Conference & Events Sales and Coordination team to bring events to life.
• Proactively identifying opportunities to improve processes, guest experience, and increase operational efficiency.
• Identifying ways to improve operations and guest satisfaction.

Skills

Leadership

Team management

Organisational skills

Communication

Problem-solving

Guest service

Roster management

Event logistics

Job description

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally-located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to outstanding culinary excellence and an array of 5 Food & Beverage outlets to suit every occasion.

We are looking for a fantastic Conference & Events Banquets Manager to run our award-winning Conference & Events spaces.

Your day to day

As a Conference & Events Banquets Manager, you will lead the successful delivery of events, ensuring seamless execution. You’ll oversee operational strategy, drive service excellence, and inspire your team to deliver high quality events that exceed guest expectations.

Responsibilities

• Managing the day-to-day operations of conference and event setups and services
• Using event plans and function sheets to organise tasks and resources
• Managing, coaching, and motivating the events team to deliver exceptional service
• Driving performance by achieving operational goals, budgets, and service standards
• Overseeing recruitment, onboarding, training, and development of team members
• Working closely with the Conference & Events Sales and Coordination team to bring events to life.
• Proactively identifying opportunities to improve processes, enhance guest experience, and increase operational efficiency
• Identifying ways to improve operations and guest satisfaction

Requirements

• 3+ years’ experience in hospitality and event operations management
• Strong leadership and team management skills
• Strong organisational and coordination abilities
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple events at once
• Strong problem-solving skills and attention to detail
• Experience managing rosters, staffing, and event logistics
• A hands-on approach with a focus on delivering great guest experiences
• Flexibility to work a range of hours, including afternoons, evenings, and public holidays

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.