Reservations Manager

Ihg, L.C.; New Zealand; On-site; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Onsite parking

Free duty meal

Hotel gym

IHG One Pass discount

Employee discounts platform

Enhanced parental leave

Birthday day off

Wellness leave

Job summary

Ihg, L.c. in Queenstown invites applications for a Reservations Manager to lead the reservations team at Holiday Inn Queenstown Remarkables Park. You will drive guest experience by executing yield tactics, managing inventory and coordinating with sales and front desk.

The role requires 3+ years in reservations or front office, proficiency with OPERA systems, and strong budgeting and stakeholder management. We offer onsite parking, meals, gym access, staff discounts through IHG One Pass, and a

Qualifications

• Three years’ experience in Reservations or Front Office management.
• Experience with OPERA or OPERA Cloud
• Ability to interact with guests, employees and third parties
• Understanding of hotel systems and revenue management
• Mathematical skills, budgeting and variances
• Excellent project and stakeholder management
• Strong time management and problem-solving skills

Responsibilities

• Manage the daily operations of reservations
• Ensure brand standards are followed
• Maintain systems (Opera, IHG Concerto, TPI’s)
• Check hotel information is up to date in all channels
• Manage no show reservations by investigation
• Maintain knowledge of rates/offers/promotions
• Monitor workload and staffing levels
• Support Sales Team with corporate and wholesale rate loading

Skills

OPERA

Guest service

Revenue mgmt

Staff management

Time management

Stakeholder mgmt

Tools

OPERA Cloud

Job description

Reservations Manager

Company : Ihg, L.c. Job Type : Full Time New Zealand JobCopilot will tailor your resume and auto-fill the application

Job Description - Reservations Manager

Description

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Holiday Inn Queenstown Remarkables Park is your new hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground.

We are currently looking for a Reservations Manager to join our team in a full-time permanent position.

Your day to day

As our next Reservations Manager, and you'll have ambition, talent and obviously, some key skills. The position is responsible for the operations of the Reservations Department by executing operational plans to deliver branded guest experience, executing yield tactics, and reservations sale strategies to meet our hotel's sales targets.

As Reservations Manager, you will be responsible for:

• Manage the daily operations of reservations
• Ensure brand standards are followed
• Maintains systems as required (Opera, IHG Concerto, TPI’s)
• Check hotel information is up to date in all channels
• Manage “no show” reservations by investigation and recording
• Maintain knowledge of special rates/ offers/ promotions
• Monitor workload and mange staffing level accordingly

• Supports the Sales Team with corporate and wholesale rate loading

What we need from you

• Three years’ experience in Reservations or Front Office management.
• Experience with OPERA or OPERA Cloud
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Comprehension of Hotel Systems and revenue management principles
• Mathematical skills, budgeting, profit/loss concepts, percentages and variances.
• Excellent project management and stakeholder management skills.
• Excellent time management skills.

• Strategic and tactical thinker – ability to develop strategic plans, establish goals and objectives, set performance targets and deliver projects on time, strong reasoning and problem-solving skills.

What you can expect from us

Well… where do we start?!

• Onsite car parking
• Free Duty Meal – No packed lunches required!
• Use of our hotel gym
• Access to IHG One Pass, giving you special Employee Room Rates and 50% off Food & Beverage at over 6,000 hotels worldwide
• Be part of an award-winning team culture at a New Zealand Certified Best Place to Work 2026.
• Access to a wide range of discounts on global brands through our employee benefits platform
• Enhanced parental leave
• Paid day off to celebrate your birthday

• Proactive wellness leave - and much more!

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.