Events Banquets Manager - Lead Memorable Guest Experiences

InterContinental Hotels Group; Wellington; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

paid birthday leave

full training provided

daily laundered uniform

additional parental leave benefits

flexible work options

proactive health days

Job summary

InterContinental Wellington is seeking a Conference & Events Banquets Manager to lead the delivery of events across our award-winning spaces, ensuring seamless execution and guest satisfaction.

You will oversee operational strategy, drive service excellence, and inspire your team to deliver high-quality events that exceed expectations. A hands-on leader with strong organisation and communication skills will thrive in this role.

Qualifications

• 3+ years’ experience in hospitality and event operations management.
• Strong leadership and team management skills.
• Strong organisational and coordination abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple events at once.
• Strong problem-solving skills and attention to detail.
• Experience managing rosters, staffing, and event logistics.
• A hands-on approach with a focus on delivering great guest experiences.
• Flexibility to work a range of hours, including afternoons, evenings, and public holidays.

Responsibilities

• Managing the day-to-day operations of conference and event setups and services.
• Using event plans and function sheets to organise tasks and resources.
• Managing, coaching, and motivating the events team to deliver exceptional service.
• Driving performance by achieving operational goals, budgets, and service standards.
• Overseeing recruitment, onboarding, training, and development of team members.
• Working closely with the Conference & Events Sales and Coordination team to bring events to life.
• Proactively identifying opportunities to improve processes, guest experience, and increase operational efficiency.
• Identifying ways to improve operations and guest satisfaction.

Skills

Leadership

Team management

Organisational skills

Communication

Problem-solving

Guest service

Roster management

Event logistics

Job description

InterContinental Wellington is seeking a Conference & Events Banquets Manager to lead the delivery of events across our award-winning spaces, ensuring seamless execution and guest satisfaction.

You will oversee operational strategy, drive service excellence, and inspire your team to deliver high-quality events that exceed expectations. A hands-on leader with strong organisation and communication skills will thrive in this role.