Assistant Night Manager

InterContinental Auckland Hotel; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training & development

Job summary

InterContinental Auckland is seeking an Assistant Night Manager to lead the overnight team, manage check-ins and guest requests, and ensure smooth front office operations during the night shift.

Join a luxury property where safety, personalised service, and brand standards are paramount. The role requires at least one year in a luxury hotel and a proactive, service-focused approach.

Qualifications

• Minimum 1 year in a luxury hotel Front Office/Ops environment.
• Experience as Night Auditor is advantageous.
• Demonstrated leadership and the ability to guide a night team.
• Excellent guest service skills and effective communication.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead and support the overnight team to run the hotel smoothly.
• Manage late check-ins, inquiries, and guest requests with warmth.
• Contribute to accurate night audits and detailed reporting.
• Ensure safety and security checks during night shifts.
• Uphold InterContinental brand standards and sustainability practices.

Skills

Front Office

Night Audit

Team Leadership

Guest Service

English Fluency

Job description

At InterContinental Auckland, luxury comes to life through thoughtful details, warm connections and experiences that feel personal to every guest.

Located at the iconic One Queen Street, our hotel brings the international spirit of InterContinental® to the heart of Auckland. Drawing on our brand’s heritage and the character of our city, we invite guests to discover a richer perspective of the world — and our colleagues play an essential part in that journey.

Join the iconic InterContinental Auckland team as our Assistant Night Manager.

Are you energised by the pace of hotel operations and passionate about creating memorable guest experiences? We are looking for a proactive and service-focused Assistant Night Manager to support our overnight operations.

Working closely with the Night Manager, you’ll help lead the night team, ensure the hotel runs smoothly and safely, and deliver the thoughtful, personalised service our guests expect from InterContinental.

Explore your journey ahead

Guest experience: Welcome late-arriving guests with warmth and professionalism, and manage check-ins, enquiries and special requests. Support accurate billing and smooth check-out experiences for departing guests.

Front Office operations: Assist with reservations and help ensure the Front Office runs smoothly throughout the night.

Team leadership: Lead and support the night team, encouraging colleagues to perform at their best and uphold InterContinental’s brand standards.

Night audit and reporting: Conduct night audits and prepare accurate, detailed reports to support the hotel’s daily operations.

Safety and security: Carry out regular security checks and respond promptly to emergencies, helping maintain a safe environment for guests and colleagues.

Responsible operations: Represent the hotel with care and professionalism, while supporting sustainable practices across the business.

What we need from you

Front Office and overnight experience: At least one year of experience in a luxury hotel environment, with previous Front Office experience. Experience as a Night Auditor would be an advantage.

Guest service and communication: A calm, approachable and professional manner, with confidence managing guest arrivals, departures, enquiries and service requests, and finding thoughtful solutions to guest concerns. Fluency in English is essential; additional languages are an advantage.

Team leadership: Experience guiding or supporting a team, and the ability to encourage high standards and a positive approach to service.

Overnight flexibility and judgement: The confidence to work independently overnight, use sound judgement and communicate effectively with the wider team. Flexibility to work overnight shifts, including weekends and public holidays.

Practical requirements: A current, valid New Zealand driver’s license and the ability to lift, push and pull objects up to 23kg, and to bend or kneel when required.

What you can expect from us

Your next chapter comes with room to grow.

We give our people the support, tools and opportunities they need to succeed. Alongside a competitive salary that recognises your contribution, you’ll enjoy a range of benefits designed to help you live your best work life,

• a full uniform
• generous hotel room discounts
• access to some of the best training in the business

As part of IHG Hotels & Resorts, you’ll join a global community where your experience can open doors to new learning, meaningful connections and future career opportunities.

Our promise is True Hospitality for Good: making guests and colleagues feel welcome, cared for, recognised and respected. Here, your passion for hospitality, appreciation for different cultures and individual perspective all have a place.