Community Support Worker

Pact Group; Dunedin; On-site; NZD 37,000 - 43,000; Full time

Benefits offered by this job

Professional development support

NZQA Level 3 qualification support

Employee Assistance Programme

Job summary

Pact Group in Dunedin is seeking a warm, energetic Community Support Worker (full-time) to help rangatahi build confidence, life skills and stability. You will work both independently and with a close-knit team, delivering structured support and meaningful activities while fostering connection with whānau and community.

The role emphasizes calm leadership, resilience, and clear communication, with weekend shifts required. Training and development are supported by the organisation.

Qualifications

• Experience with youth or challenging behaviours (professional or personal).
• Calm, confident communication in high-pressure situations.

Responsibilities

• Support young people to engage in meaningful activities (sport, fishing, swimming, walking, etc.).
• Help rangatahi reconnect with whānau, culture and community.
• Model emotional regulation, resilience and positive life skills.
• Provide hands-on routines, wellbeing and goal setting support.
• Assist with driving goals (licence, housing, education or employment).
• Maintain home structure and calmly manage behavioural challenges.
• Encourage learning through fun, trust and respectful relationships.
• Maintain clear documentation and communicate with whānau, professionals and colleagues.

Skills

Calm under pressure

Youth experience

De-escalation

Communication

Trust building

Driver's licence

Computer basics

Right to work NZ

Education

Level 3 Health & Wellbeing

Job description

About the Role

We’re looking for a Full-Time steady, supportive, and energetic Community Support Worker to join our team. If you enjoy spending time with young people, can stay calm under pressure, and bring fun, connection, and structure to each day, this role could be a great fit.

You’ll be working alongside rangatahi, supporting them to build confidence, develop life skills, and create stability and growth — even in the tough moments. This role involves both independent work and being part of a tight‑knit team, all focused on helping young people move toward their goals.

In this role, you will:

• Support young people to engage in meaningful activities such as sport, fishing, swimming, walking, and other interests


• Help rangatahi reconnect with whānau, culture, and community


• Role‑model emotional regulation, resilience, and positive life skills


• Provide hands‑on support with routines, wellbeing, and goal setting


• Assist young people to work toward big goals — gaining a driver’s licence, finding housing, building natural supports, and pursuing education or employment


• Keep structure in the home and calmly manage behavioural challenges


• Encourage learning through fun, trust, and respectful relationships


• Maintain clear documentation and communicate effectively with whānau, professionals, and colleagues

This role requires flexibility to work a mix of day, evening and weekend shifts. The right candidate must be available to work weekends.

Desired Skills and Experience

What you’ll bring

Our Dunedin team is looking for someone with:

• A calm, confident approach in high-pressure situations


• Experience working with youth or challenging behaviours (professional or personal)


• A resilient, no-nonsense attitude paired with a genuine care for others


• Excellent communication and de-escalation skills


• The ability to build trust quickly and lead by example


• A full driver’s licence and basic computer skills


• A relevant qualification (e.g. Level 3 Health & Wellbeing) — or willingness to work toward one once you’re on board


• The right to work in New Zealand (essential)


• Must be available to work weekends

What will Pact offer you?

At Pact, you’ll join a supportive, down-to-earth team who care deeply about both our staff and the people we support.

We offer:

• As part of our commitment to your professional development, you’ll be supported to enrol in a recognised qualification after six months with us


• $26.80 - $31.47 per, hour based on qualification


• Long Service benefits to celebrate your milestones


• Encouragement and support to achieve the NZQA Level 3 Qualification


• Free, confidential Employee Assistance Programme


• The joy of watching people grow, achieve and thrive

Ready to build a meaningful career where every day counts? Visit our website: to learn more about the incredible work we do, and help empower people in our community to live life to the fullest.

Please note: You must already have the right to work in New Zealand. We are unable to provide visa sponsorship.

If you have any further questions about the role, please reach out to us at: