Customer Support Partner / Librarian (Riverton and Otautau)

Southland District Council; Riverton, Otautau; Remote; NZD 30,000 - 36,000; Part time

Job summary

Southland District Council is seeking a Customer Support Partner Librarian to deliver friendly, accurate service across Riverton and Otautau. This part-time, on-site role supports customer enquiries and library services while ensuring cash handling and payments are processed correctly.

You will work 28 hours a week, primarily Monday at Otautau and Tue-Fri at Riverton, engaging with the community and helping maintain library collections and information services.

Qualifications

• Warm, welcoming and a genuine passion for customer service.
• Confidence handling cash and processing transactions accurately.
• Strong communication and interpersonal skills.
• Ability to quickly learn new information, systems and processes.
• Flexible, organised approach and the ability to manage a variety of tasks.
• Sound computer skills and attention to detail.

Responsibilities

• Welcome customers, staff and visitors and resolve queries wherever possible at first point of contact.
• Keep abreast of Council information, services and processes to assist customers.
• Process customer payments and handle cash accurately.
• Understand Council's library collections and contribute to library processes.
• Contribute to initiatives that increase library engagement.
• Support the day-to-day operation of customer service and library functions.

Skills

Customer service

Cash handling

Communication

Organisational skills

Adaptability

Tools

Library catalog system

MS Office

Job description

Customer Support Partner / Librarian (Riverton and Otautau)

Department: District Offices and Libraries

Employment type: Permanent Part Time

Work Arrangement: On-site

About the role

We have an opportunity for a customer services superstar to join our customer service and library teams. This hybrid role delivers a positive customer experience across our Riverton and Otautau offices, responding to a range of customer enquiries while contributing to the delivery of quality library services.

Hours of work:

This is a part-time role for a total 28 hours per week.

Monday: Otautau, 8 hours

Tuesday to Friday: Riverton, 11.30am to 5.00pm

What you'll do

• welcome customers, staff and visitors and resolve queries wherever possible at first point of contact
• keep abreast of Council information, services and processes to assist customers
• process customer payments and handle cash accurately
• understand Council's library collections and contribute to library processes
• contribute to initiatives that increase library engagement
• support the day-to-day operation of customer service and library functions

What you'll bring

• warm, welcoming and a genuine passion for customer service
• confidence handling cash and processing transactions accurately
• strong communication and interpersonal skills
• the ability to quickly learn new information, systems and processes
• a flexible, organised approach and the ability to manage a variety of tasks
• sound computer skills and attention to detail

This is an opportunity to contribute to the communities you live and work in. Our regional offices and libraries are important hubs where residents, ratepayers and visitors connect with Southland District Council.

We recognise that our people are our greatest asset. We support ongoing learning and development, offer competitive remuneration, and provide a positive and supportive working environment.

Southland District Council manages the largest land area of any territorial authority in New Zealand, including Fiordland National Park and Stewart Island. We are committed to delivering quality services and infrastructure that support our communities now and into the future.

File Name

Position Description - Customer Support Partner Librarian - Oct 2026.pdf