Community Experience Champion

Horowhenua District Council; Whanganui; On-site; NZD 42,000 - 54,000; Full time

Job summary

Horowhenua District Council is seeking two dedicated individuals to join our Customer Experience team in permanent roles, one full-time and one part-time (20 hours per week). You will be a key point of contact for our community, providing in-person assistance while managing enquiries via phone, email, social media and other digital channels in our call centre.

As the face of the Council, you will deliver excellent customer service with reliability, attention to detail and a calm, optimistic

Qualifications

• Proven experience delivering outstanding customer service.
• Ability to manage inquiries across multiple channels.
• Strong communication and relationship-building skills.
• Calm, reliable under pressure with attention to detail.

Responsibilities

• Provide in-person assistance and handle enquiries across phone, email, social media and digital channels.
• Be the first point of contact for the community and customers.
• Deliver excellent customer service and meet targets.
• Collaborate with team members across departments.

Skills

Customer service

Multichannel support

Communication

Tools

MS Office

Job description

Horowhenua District Council is seeking two dedicated individuals to join our Customer Experience team in permanent roles, one full-time and one part-time (20 hours per week). You will be a key point of contact for our community, providing in-person assistance while managing enquiries via phone, email, social media and other digital channels in our call centre.

As the face of the Council, you will deliver excellent customer service with reliability, attention to detail and a calm, optimistic