Customer Services Representative - Whangamatā

Join our team; Whangamatā; Remote; NZD 45,000 - 60,000; Full time

Job summary

Join our team in Whangamatā is seeking a confident customer service representative to join the local office and support the community with front-line, phone and digital communications. The role involves handling payments, inquiries and administrative tasks while maintaining high service standards.

The ideal candidate demonstrates excellent interpersonal skills, can work under pressure, and enjoys contributing to a collaborative team culture.

Qualifications

• Experience in a customer service role.
• Strong written and verbal communication skills.
• Ability to build rapport with customers and colleagues.

Responsibilities

• Provide exceptional front-line customer service and support to the public.
• Answer calls and in-person inquiries, guiding customers to solutions.
• Process enquiries, payments and bookings as required.
• Support the team with administrative tasks and office coverage.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Tools

Microsoft Office

Job description

• Provide exceptional customer service and team support
• Be the link between Council, community, customers and contractors
• Based in our Whangamatā Office

About the role

We are seeking a confident, motivated customer services star to bring their skills and enthusiasm to a great team, delivering customer services in our Whangamatāoffice. The role sits within the team providing front-of-house, digital and phone communications and is part of the wider Customer Services team across the district.

How you fit

The Customer Service Representative role is the link between Council, customers, contractors of Council and their customers, in alignment with the core values of the Customer Services Team.

This role is based in Whangamatā and is responsible for providing exceptional front-line customer service across a wide range of Council services.

Key responsibilities include:

• Processing and receipting customer payments.
• Answering incoming telephone calls and providing accurate information and assistance to customers.
• Processing all incoming emails to Council
• Undertaking administrative tasks, including:
  • Hall bookings
  • Utility connections
  • Wedding bookings and enquiries
  • Dog Registrations
• Responding to rates enquiries and providing general rates information.
• Providing information relating to Building Consents and Resource Consents.
• Assisting customers with enquiries regarding Council bylaws and regulations.
• Managing a broad range of general customer enquiries.
• Providing cemetery administration support and information.
• Providing information relating to rubbish and recycling services.

About you

The role is varied and busy so you will be someone who thrives when under pressure, a communication star who has excellent written and verbal skills and impressive customer service.

You will find prioritising easy and all this with a smile on your face and a personality that lets you develop strong working relationships and still have a laugh or two.

A full driver’s licence is a requirement for this position as you may be required to support the team in other offices when required.

In your application you will need to demonstrate:

• Experience in a customer service role
• Excellent interpersonal and communication skills.
• Strong Microsoft Office skills and the ability to quickly learn new systems and processes.

Our culture, based around accountability and working together, empowers our team to achieve outcomes they didn't think possible.

Initial training is in Thames and applications will close Monday, 23 November 2026 at 5.00pm