Commercial Service Supervisor

humanrc; Manawatū-Whanganui; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Birthday leave

Training & development

Modern equipment

Career development

Job summary

Excel Refrigeration & Air Conditioning in Manawatu is seeking a Commercial Service Supervisor to lead a team of technicians and apprentices. This hands-on leadership role combines technical know-how with people management to deliver high‑quality commercial service work and strengthen customer relationships.

You will plan, schedule, and allocate daily service tasks, coordinate parts, subcontractors and equipment, oversee fault diagnosis and installations, and champion health and safety across the

Qualifications

• Relevant refrigeration qualification or equivalent practical experience.
• Strong fault-finding and service experience.
• Experience or capability in leading technicians.
• Customer-focused and commercially minded.
• Full NZ Driver Licence and permanent NZ work rights.

Responsibilities

• Plan, schedule and allocate daily commercial service work.
• Coordinate technicians, apprentices, parts, and subcontractors.
• Oversee repairs, fault diagnosis, and installations.
• Provide technical advice and problem-solving support.
• Manage work in progress and ensure timely completion.
• Provide health and safety leadership across the team.
• Monitor quality, callbacks and rework.
• Participate in the service call-out roster.

Skills

Leadership

Planning

Customer focus

Communication

Safety compliance

NZ Driving Licence

NZ work rights

Education

Refrigeration qualification

Job description

Ready to step into service leadership? Join Excel in Manawatu and use your refrigeration and HVAC experience to lead a commercial service team.

26th August, 2026

Excel Refrigeration & Air Conditioning is looking for a Commercial Service Supervisor to join our Manawatu team. This is an opportunity to move beyond the tools and take responsibility for the day-to-day coordination and delivery of commercial service work, while continuing to use your technical knowledge and industry experience.

We're looking for someone who is focused on developing their career into broader service leadership while building strong relationships with customers and technicians.

The Role

Working closely with the Service Manager and Service Coordinator, you'll help lead the commercial service function and coordinate a team of technicians and apprentices. This is a hands‑on role where your ability to get the best from people will be key to success.

You’ll be involved in:

• Planning, scheduling and allocating daily commercial service work
• Coordinating technicians, apprentices, parts, equipment and subcontractors
• Overseeing repairs, fault diagnosis, quoted remedial work and installations
• Supporting technicians with technical advice and problem‑solving
• Managing work in progress and ensuring jobs are completed efficiently
• Providing health and safety leadership across the team
• Monitoring quality, callbacks and rework
• Participating in the service call‑out roster

What We're Looking For

You’ll be an experienced refrigeration and air conditioning professional who is ready to take on greater responsibility and develop your leadership capability. Most importantly, you’ll be someone who takes ownership, makes sound decisions, communicates well and wants to build a long‑term career with Excel.

To be successful, you’ll have:

• A relevant refrigeration qualification or equivalent practical experience
• Strong practical knowledge of commercial refrigeration and air conditioning systems
• Solid fault‑finding and service experience
• Experience, or the capability, in leading or supervising technicians
• Strong planning, organisation and problem‑solving skills
• A customer‑focused and commercially minded approach
• The ability to communicate well with customers and the wider team
• A commitment to high standards of safety and quality
• A full New Zealand Driver Licence
• Permanent NZ work rights

Why Join Excel

Excel Refrigeration & Air Conditioning is a 100% locally owned company delivering commercial and industrial refrigeration and HVAC solutions across New Zealand. We’re committed to supporting our people and developing long‑term careers within the industry.

Joining Excel means you’ll have access to:

• Competitive remuneration and overtime opportunities
• Company vehicle, phone and tools of the trade
• Health insurance and birthday leave
• Training and professional development
• Modern technology and equipment
• Strong technical and systems support
• The opportunity to work across commercial and industrial systems
• A pathway to develop your career

To find out more about Excel Refrigeration & Air Conditioning, visit excel.co.nz.