Cloud Operations Support Engineer

Aderant Holdings, Inc.; Auckland; On-site; NZD 90,000 - 140,000; Full time

Job summary

Aderant Holdings, Inc. is seeking an Intermediate Cloud Operations Engineer to own and improve the reliability of AWS and Azure environments. You will drive runbooks, lead incident response, and reduce toil through automation across production systems.

In this role you will implement observability, manage incidents end-to-end, and collaborate with on-call teams while communicating effectively with stakeholders. A strong blend of scripting, cloud platforms, and governance is required.

Qualifications

• 3+ years in an operations, SRE, production support, or NOC role with hands-on incident response leadership
• Solid experience operating in AWS and Azure with IAM, compute, networking, storage and cost/security trade-offs
• Proficient scripting in Bash and/or PowerShell, plus Python for automation
• Hands-on experience building and tuning observability: dashboards, alerts, SLO/SLI monitoring
• Experience authoring and improving runbooks/SOPs and turning incidents into automated resolutions
• Experience owning incidents through full lifecycle: triage, coordination, comms, resolution, post-incident reviews
• Comfortable with Jira/ServiceNow or similar ticketing systems and on-call rotations
• Strong written and verbal communication to drive incident comms and handoffs

Responsibilities

• Own operational workstreams end to end from runbooks to incident resolution
• Refine and automate processes to reduce toil and improve MTTR
• Monitor and manage AWS and Azure environments, including IAM, compute, networking and storage
• Lead incident communications, triage, and post-incident reviews with stakeholders

Skills

AWS & Azure

Bash/PowerShell

Python

Observability

Runbooks/SOPs

Incident management

Jira/ServiceNow

Communication

Tools

Terraform

CloudFormation

Bicep/ARM

Jenkins

Azure DevOps

GitHub Actions

Docker

Kubernetes

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Cloud Operations Engineer (Intermediate)

We're hiring for a team responsible for the reliability of our AWS and Azure environments — running and improving operational processes, monitoring infrastructure, and leading incident response. At this level you'll own operational workstreams end to end: you'll not only execute runbooks but author and refine them, drive incidents to resolution, and reduce recurring toil through automation.

Required

• 3+ years in an operations, SRE, production support, or NOC role, including hands‑on experience leading (not just participating in) incident response in a production environment
• Solid working experience operating in AWS and Azure — IAM, compute, networking, storage, and an understanding of cost and security trade-offs (not just "basics")
• Proficient scripting in Bash and/or PowerShell, plus Python for automation, tooling, and integrating between systems
• Hands‑on experience building and tuning observability — dashboards, alerts, and SLO/SLI‑based monitoring in at least one platform (CloudWatch, Azure Monitor, Grafana, Datadog, etc.), including reducing alert noise and false positives
• Track record of authoring and improving runbooks/SOPs, not only following them — turning repeat incidents into documented, ideally automated, resolutions
• Experience owning incidents through their full lifecycle: triage, coordination, stakeholder comms, resolution, and driving post‑incident reviews / corrective actions
• Comfortable in a ticketing system (Jira, ServiceNow, etc.), managing SLAs, and participating in an on‑call rotation
• Strong written and verbal communication — you'll lead incident comms, run handoffs, and mentor junior engineers

Nice To Have

• Infrastructure‑as‑code experience (Terraform, CloudFormation, Bicep/ARM)
• Hands‑on with CI/CD platforms (Jenkins, Azure DevOps, GitHub Actions) — building or maintaining pipelines, not just triggering them
• Container / orchestration exposure (Docker, Kubernetes, ECS/AKS)
• Git‑based workflows for version‑controlling scripts, IaC, and runbooks
• Relevant certifications (AWS SysOps Administrator / Solutions Architect Associate, AZ-104, or equivalent)