Clinical Administration Support

Te Whatu Ora; Nelson; Vor Ort; NZD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Professional development

Staff wellbeing initiatives

Career progression

Zusammenfassung

Health New Zealand | Te Whatu Ora is seeking a Clinical Administration Support at Nelson Hospital. You will provide frontline administrative support to consultants, clinical staff, patients and visitors, coordinating outpatient activity and ensuring a positive patient experience in a fast-paced environment.

You will work Monday to Friday, 8:00am–4:30pm, in a busy clinical setting, with opportunities for professional development and career progression within a supportive team.

Qualifikationen

• Typing speed of 50 words per minute or more is essential.
• Excellent interpersonal and customer service skills are required.
• Professional and approachable manner with strong communication abilities.
• Demonstrated discretion and commitment to patient confidentiality; ability to prioritise tasks.

Aufgaben

• Answer patient enquiries and direct to appropriate clinical staff.
• Manage referrals and waitlists; coordinate clinic and theatre bookings.
• Prepare and maintain patient records and clinical documentation; support consultants and clinical teams.
• Provide frontline administrative support to consultants, clinical staff, patients and visitors.
• Maintain accurate patient information in clinical systems and ensure timely, well-coordinated care.

Kenntnisse

Typing speed 50 WPM

Customer service excellence

Interpersonal communication

Professional demeanor

Tools

Microsoft Office Suite

Jobbeschreibung

Clinical Administration Support, Nelson Hospital, Permanent full time 1.0FTE (80 hours a fortnight)

• Work in a rewarding, fast-paced environment where no two days are the same.
• Play an important role in ensuring patients receive timely, well-coordinated, and patient-centred care.
• Join a supportive and dynamic team of doctors, nurses, and Clinical Administration professionals committed to delivering exceptional patient-centred care.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Clinical Administration Support role provides frontline administrative support to consultants, clinical staff, patients, and visitors. This position strengthens administrative services within the department and contributes to the delivery of a positive patient experience and efficient clinical operations.

A key focus is coordinating and schedulingplanned care outpatient activity efficiently, supporting the service to meethealth targets while maintaining a high level of organisation and consistencyin service delivery. As the first point of contact for manypatients and stakeholders, the Clinical Administration Support provides efficient and professional administrativesupport within a busy clinical environment.

Working closely with Specialists, Registrars, nurses, and multidisciplinary team, the Clinical Administration Supporthelpsensure the smooth day-to-day operation of clinics and departmental activities,and reduce administrative burden on clinical staff, allowing them to focus onproviding high-quality patient care.

Duties will include but are not limited to managing patient enquiries and directing them to the appropriate clinical staff; Referral and Waitlist management; coordinating clinic and theatre bookings, appointment changes, and clinic/theatre schedules as required; providing administrative support for consultants and clinical teams; and preparing and maintaining patient records and clinical documentation.

This role requires excellent attention to detail, strong organisational skills, and the ability to maintain accurate patient information within our clinical systems.

Working hours are Monday to Friday 8:00am - 4:30pm.

Please view the position description for further information.

About the Team/Service/ Location

Our Clinical Support Services team plays a vital role in supporting a smooth patient journey. By coordinating schedules, managing documentation, and providing essential administrative support, we enable clinical teams to focus on delivering exceptional patient care. As the backbone of the hospital's daily operations, we offer a supportive workplace with opportunities for professional development, career progression, job security, and staff wellbeing initiatives.

For more information on living and working in Nelson CLICK HERE or HERE

About you

As Clinical Administration Support, you will:

• Have a positive, professional, and approachable manner;
• Possess excellent interpersonal skills and a passion for delivering outstanding customer service;
• Be proficient in the Microsoft Office Suite with strong computer literacy;
• Demonstrate empathy, discretion, and a commitment to maintaining patient confidentiality;
• Have proven ability to prioritise tasks and manage a busy workload effectively.

A typing speed of 50 words per minute or more is essential. Medical terminology would be advantageous but not essential. Our preferred applicants will be required to undertake a computer skills assessment.

The successful candidate must be eligible to work in New Zealand or hold a valid NZ work visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Job details

Job Reference:

Job Reference: R1N26-350

Location:

South Island - Nelson / Marlborough - Nelson