Clinic Support Team Lead

Habit Group; Auckland; Hybrid; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible location

Great team culture

Job summary

Habit Health is seeking an experienced administrator to join its Senior Leadership Team in Auckland. The role provides national administration support and frontline advice, reporting to the Head of group admin and the wider Habit Health team.

Key responsibilities include supporting the clinic admin team, guiding the Senior Clinic Support Manager, and training staff in the PMS and admin processes, with flexibility to be based at Waitakere or Albany for the right candidate.

Qualifications

• Five or more years of leadership experience essential.
• Proven ability to train and coach clinic administrators.
• Experience with Gensolve PMS is advantageous.
• Fluent communicator able to collaborate with a large team.
• Experience with ACC processes is desirable but not essential.
• Strong computer skills including Word and Excel.

Responsibilities

• Provide administration support to the clinic admin team and Habit Health.
• Support Senior Clinic Support Manager to ensure consistent services across locations.
• Train and coach clinic administrators in PMS usage and administration processes.

Skills

Leadership

Communication

Customer service

Tools

Microsoft 365

Gensolve

Job description

Location: Auckland - East Tamaki - Harris Road

Job Category: Administration and Office

Job Description

Our administration team is seeking a driven administrator to be part of our Senior Leadership Team. You willprovide extensive support to the Head of group admin and the widerHabit Health team.This is a shared national role that providesadministrationsupport and day-to-day frontline advice.

Main responsibilities:

• Provideadministrationsupport, based on exceptional customer service, to the entire clinic adminteam andwider Habit Health.
• Provide adequate support and leverage to the Senior Clinic Support Manager to ensure efficient and effective administration services are delivered consistently across all locations.
• Responsible for training,coachingand supporting clinic administrators to be proficient is the usage of our PMS practice management systemand all administration processes.

The benefits of working with us:

• Flexibility to be based at either Waitakere or Albanyfor the right candidate
• All efforts made to provide you with the work / life balance that suits your needs
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services

The ideal candidate:

• Five plus years’ leadership experience essential.
• Proven team lead experienceand remote leadership experience (an advantage)
• Experience in ACC processes is desirable but not essential
• Excellent computer skills- Microsoft 365 (Teams, Word, OneNote, Excel essential)
• Practice Management System experience –Gensolveexperience an advantage but not essential
• Fluent communication skills – you will be collaborating with a whole team.
• ACC operational, medical and policy knowledge related to rehabilitation

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.