Client Support Analyst

Placements24; Queenstown; Hybrid; NZD 33,000 - 46,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Medical aid

Retirement planning

Professional development

Job summary

Placements24 is seeking a diligent Client Support Analyst for a fully remote role focused on the South Africa region. The role is ideal for someone with 2–3 years in insurance client services, strong analytical abilities, and excellent communication skills.

You will support clients on policies, coverages, and claims, while collaborating with underwriting and claims teams to ensure seamless service. A robust remote work setup is essential.

Qualifications

• 2–3 years in customer support or client services within the insurance industry.
• Strong understanding of life, health, and short-term insurance products.
• Excellent analytical and problem-solving abilities with attention to detail.
• Outstanding verbal and written communication skills.
• Experience with insurance CRM software and standard office tools.

Responsibilities

• Provide comprehensive client support on policies, coverage, and claims.
• Analyze client needs and recommend suitable insurance products.
• Investigate inquiries and resolve complex issues promptly.
• Collaborate with underwriting, claims, and sales teams for optimal service.
• Maintain accurate client records in CRM and policy systems.
• Assist with policy updates, renewals, and cancellations.
• Prepare reports on activities, trends, and satisfaction metrics.
• Stay informed on regulations, products, and industry best practices.
• Identify opportunities to improve client satisfaction and retention.

Skills

Customer support

Analytical skills

Communication

Remote work

Tools

CRM software

Policy management

MS Office

Job description

About the Role

Our client, a prominent insurance provider, is actively seeking a diligent and analytical Client Support Analyst to join their team. This role is crucial for providing expert support to clients, analyzing their needs, and ensuring they receive the most appropriate insurance solutions. You will investigate inquiries, resolve complex issues, and collaborate with underwriting and claims departments to deliver a seamless client experience. This position offers a fully remote work arrangement, allowing you to contribute effectively from anywhere within South Africa. You will be a key point of contact for clients, embodying the company's commitment to service excellence and reliability within the insurance sector.

Key Responsibilities

• Provide comprehensive support to clients regarding insurance policies, coverage, and claims.
• Analyze client needs and recommend suitable insurance products and solutions.
• Investigate and resolve client inquiries and complaints in a timely and professional manner.
• Collaborate with underwriting, claims, and sales teams to ensure effective client service.
• Maintain accurate and detailed client records within the CRM and policy management systems.
• Assist clients with policy adjustments, renewals, and cancellations.
• Prepare reports on client support activities, issue trends, and client satisfaction metrics.
• Stay updated on insurance regulations, product offerings, and industry best practices.
• Identify opportunities to enhance client satisfaction and retention through proactive support.

Requirements

• A minimum of 2-3 years of experience in customer support, client services, or a related role within the insurance industry.
• Strong understanding of various insurance products (e.g., life, short-term, health).
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Exceptional verbal and written communication skills.
• Proficiency in using insurance CRM software and standard office applications.
• Ability to work independently and manage a caseload effectively in a remote environment.
• Commitment to providing outstanding customer service and maintaining client confidentiality.
• Must have a reliable internet connection and a conducive remote working environment.
• Must be legally authorized to work in South Africa.

Benefits

This is a fully remote position, offering great flexibility and work-life integration. Our client provides a competitive annual salary, complemented by performance-based bonuses and a comprehensive benefits package, including medical aid and retirement planning. Opportunities for professional development, including industry certifications, are readily available. You will join a respected insurance firm known for its stability and client-centric approach. This role, accessible from locations like Queenstown , allows you to leverage your skills in a rewarding, home-based capacity.