Remote Insurance Client Support Specialist

Placements24; Queenstown; Hybrid; NZD 33,000 - 46,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Medical aid

Retirement planning

Professional development

Job summary

Placements24 is seeking a diligent Client Support Analyst for a fully remote role focused on the South Africa region. The role is ideal for someone with 2–3 years in insurance client services, strong analytical abilities, and excellent communication skills.

You will support clients on policies, coverages, and claims, while collaborating with underwriting and claims teams to ensure seamless service. A robust remote work setup is essential.

Qualifications

• 2–3 years in customer support or client services within the insurance industry.
• Strong understanding of life, health, and short-term insurance products.
• Excellent analytical and problem-solving abilities with attention to detail.
• Outstanding verbal and written communication skills.
• Experience with insurance CRM software and standard office tools.

Responsibilities

• Provide comprehensive client support on policies, coverage, and claims.
• Analyze client needs and recommend suitable insurance products.
• Investigate inquiries and resolve complex issues promptly.
• Collaborate with underwriting, claims, and sales teams for optimal service.
• Maintain accurate client records in CRM and policy systems.
• Assist with policy updates, renewals, and cancellations.
• Prepare reports on activities, trends, and satisfaction metrics.
• Stay informed on regulations, products, and industry best practices.
• Identify opportunities to improve client satisfaction and retention.

Skills

Customer support

Analytical skills

Communication

Remote work

Tools

CRM software

Policy management

MS Office

Job description

Placements24 is seeking a diligent Client Support Analyst for a fully remote role focused on the South Africa region. The role is ideal for someone with 2–3 years in insurance client services, strong analytical abilities, and excellent communication skills.

You will support clients on policies, coverages, and claims, while collaborating with underwriting and claims teams to ensure seamless service. A robust remote work setup is essential.