Hybrid Logistics Support Coordinator

Placements24; Queenstown; Híbrido; NZD 38.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical aid

Retirement fund

Descripción de la vacante

Placements24 is seeking a proactive Customer Support Coordinator in Queenstown to manage inquiries, track shipments, and resolve logistical challenges within a hybrid work arrangement.

You will act as the main liaison for clients, provide timely shipment status updates, coordinate with operations and dispatch, and ensure accurate documentation. The role requires strong communication, data-entry accuracy, and familiarity with logistics software.

Formación

• Previous experience in customer support, logistics coordination, or a similar role.
• Strong understanding of supply chain and logistics operations is a plus.
• Excellent communication and interpersonal skills.
• Proficiency in using logistics software and MS Office Suite.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• A customer-centric mindset with a focus on problem-solving.
• Adaptability to a Hybrid work schedule.
• Must be detail-oriented and possess strong data entry skills.

Responsabilidades

• Serve as a primary point of contact for clients regarding shipment status, inquiries, and issues.
• Manage and update shipment information in the company's tracking system.
• Coordinate with internal departments (operations, dispatch) to resolve logistical problems.
• Process customer requests and ensure accurate documentation for all transactions.
• Provide timely updates to clients on their shipment progress and any potential delays.
• Handle customer complaints and escalations, working towards satisfactory resolutions.
• Identify opportunities to improve customer service processes and efficiency.
• Maintain a high level of professionalism and accuracy in all client interactions.

Conocimientos

Customer support

Logistics coordination

Communication skills

Data entry

MS Office proficiency

Herramientas

MS Office

Logistics software

Descripción del empleo

Placements24 is seeking a proactive Customer Support Coordinator in Queenstown to manage inquiries, track shipments, and resolve logistical challenges within a hybrid work arrangement.

You will act as the main liaison for clients, provide timely shipment status updates, coordinate with operations and dispatch, and ensure accurate documentation. The role requires strong communication, data-entry accuracy, and familiarity with logistics software.