Client Relationship Manager

Conroe Digital Inc; Wellington; Remote; NZD 107,000 - 160,000; Full time

Job summary

Conroe Digital Inc. is seeking a Client Relationship Manager to be the primary, trusted contact for a set of local-business clients. This remote-first role centers on clear, proactive communication and guiding clients through marketing progress.

You will explain strategy in plain language, flag risks early, and coordinate with Product & Delivery to land requests with the right people and timelines. The role sits in the Client Success track with a clear path toward leadership.

Qualifications

• Professional communication experience with clients, customers, or accounts.
• Ability to explain technical or strategic work in plain language.
• Comfort with honest conversations, including when the news is not good.
• Lives within approximately a 45-minute drive of the Conroe/Montgomery County area.

Responsibilities

• Own the relationship and communication cadence for an assigned set of clients.
• Run regular check-ins that report results in plain English and set expectations honestly.
• Spot scope creep, misunderstandings, and dissatisfaction early, and raise them internally before they become emergencies.
• Coordinate with Product & Delivery so client requests land with the right people and the right timelines.
• Keep accurate notes so any teammate can pick up a client conversation without losing context.

Skills

Client communication

Plain language explanations

Honest conversations

Remote collaboration

Job description

About The Role

Conroe Digital is a remote-first digital marketing agency serving local businesses in Conroe, The Woodlands, and Montgomery County, Texas. We are hiring a Client Relationship Manager to be the primary, trusted point of contact for a set of local-business clients.

You will make sure clients understand where their marketing is going and why, keep expectations honest, and catch problems early. You do not need to be the technical expert executing every campaign; you need to understand the work deeply enough to explain it, defend it, and know when to bring in the specialists who do. This role sits inside the Client Success track with a defined path toward Director of Client Success.

What You'll Own

• Own the relationship and communication cadence for an assigned set of clients.
• Run regular check-ins that report results in plain English and set expectations honestly.
• Spot scope creep, misunderstandings, and dissatisfaction early, and raise them internally before they become emergencies.
• Coordinate with Product & Delivery so client requests land with the right people and the right timelines.
• Keep accurate notes so any teammate can pick up a client conversation without losing context.

What Success Looks Like

• Clients know what is happening, why, and what comes next, without chasing us for updates.
• Renewals and referrals are evidence the relationships work; churn sources are understood, not mysterious.
• Problems are raised early, internally, with a proposed next step.
• Your commitments are met, or renegotiated early and honestly.

What We're Looking For

Required

• Professional communication experience with clients, customers, or accounts.
• Ability to explain technical or strategic work in plain language.
• Comfort with honest conversations, including when the news is not good.
• Lives within approximately a 45-minute drive of the Conroe/Montgomery County area.

Helpful, Not Required

• Experience in an agency, consultancy, or other service business.
• Familiarity with digital marketing concepts and vocabulary.

Where You'll Work

This is a remote position designed for someone based close to the communities Conroe Digital serves. You'll perform your day-to-day work remotely, but you should generally live within approximately a 45-minute drive of the Conroe/Montgomery County area so you can meet with clients or participate locally when being there in person makes sense. There is no daily office commute associated with the role. Reporting line: Director of Client Success. Internal job identifier: CD-CS-CRM-2026-001. Posted 2026-09-20.