Remote Client Success Manager: Partnerships & Growth

Placements24; Queenstown; Hybrid; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Fully remote

Performance-based bonuses

Professional development

Supportive remote team culture

Job summary

Placements24 is seeking a Client Success Manager to ensure excellent service delivery and build lasting client partnerships. You will manage a portfolio of clients, drive satisfaction, and identify growth opportunities. The role emphasizes proactive engagement and collaboration with internal teams.

The ideal candidate is organized, customer-focused, and skilled at communicating with diverse stakeholders. This is a fully remote position with flexible work options and room for professional

Qualifications

• 3+ years in account management, customer success, or client relations.

Responsibilities

• Be the primary contact for a portfolio of clients with excellent service.
• Monitor client satisfaction and engagement; address issues promptly.
• Conduct regular check-ins and business reviews to discuss performance and expansion opportunities.
• Collaborate with internal recruitment teams to ensure seamless service and placements.
• Identify opportunities to deepen client relationships and introduce additional services.
• Maintain accurate client records and CRM logs.

Skills

Account management

Customer success

Communication

Interpersonal skills

CRM systems

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a Client Success Manager to ensure excellent service delivery and build lasting client partnerships. You will manage a portfolio of clients, drive satisfaction, and identify growth opportunities. The role emphasizes proactive engagement and collaboration with internal teams.

The ideal candidate is organized, customer-focused, and skilled at communicating with diverse stakeholders. This is a fully remote position with flexible work options and room for professional