Client-Centric Recovery & Rehab Coordinator

Accident Compensation Corporation

Dunedin

Hybrid

NZD 63,000 - 77,000

Full time

14 days+

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Job summary

Accident Compensation Corporation (ACC) in Dunedin is seeking an Integrated Recovery Coordinator to work one-to-one with clients who have experienced injury and are re-entering or staying in the workforce. You will help understand what matters to them, reduce barriers, and coordinate supports to support rehabilitation outcomes.

You will collaborate with health providers, employers, whānau, and community networks to rebuild confidence, capability and independence, using a compassionate, organised

Qualifications

Clear, empathetic communication skills.
A curious mindset and willingness to learn legislation and technical information.
Strong organisation and time-management skills.
Personal resilience and emotional intelligence.
A clean NZ driver’s licence (for occasional travel).
Experience in case management or the public sector is helpful, but not essential.

Responsibilities

Build strong, respectful relationships with clients, whānau, providers, and employers.
Communicate with clients via phone, email, and occasional in-person meetings.
Develop, manage, and review personalised rehabilitation plans.
Coordinate services and supports that enable meaningful progress.
Support clients through challenges with empathy, clarity, and consistency.

Skills

Communication

Organisation

Empathy

Resilience

NZ Driver's licence

Public sector experience (nice to have

Job description

You will collaborate with health providers, employers, whānau, and community networks to rebuild confidence, capability and independence, using a compassionate, organised

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