Integrated Recovery Coordinator - Whangarei

Accident Compensation Corporation; Whangarei; Hybrid; NZD 70,000 - 103,000; Full time

Benefits offered by this job

9% employer superannuation

Life and income protection insurance

Job summary

Accident Compensation Corporation in Whangarei is seeking an Integrated Recovery Coordinator to support clients with long-duration and complex claims, helping them regain independence and confidence.

You will manage one-to-one caseloads, coordinate services, build trusted relationships, and influence positive outcomes while navigating complex situations in a purpose-driven environment.

Qualifications

• Experience managing complex caseloads and customer relationships.
• Strong communication and relationship-building skills.
• Ability to influence outcomes in complex situations.

Responsibilities

• Provide dedicated one-to-one case management for long-duration and complex claims.
• Build trusted relationships with clients and stakeholders.
• Coordinate services to support recovery and independence.
• Navigate complexity to achieve positive recovery outcomes.

Job description

Integrated Recovery Coordinator - Whangarei

Job Description

Integrated Recovery Coordinator

• Empower clients to overcome barriers and achieve sustainable recovery outcomes.
• Join a purpose-driven organisation making a real difference for New Zelanders.
• Enjoy ACC's market‑leading 9% superannuation contribution and development opportunities.

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

As a Recovery Coordinator within Integrated Recovery, you'll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you'll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

If you're looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zelanders get their lives back on track.

The appointing salary for this role is based on skills and experience

• Level 1 $70,000 – $89,932 or Level 2, $77502 - $103,336
  

Level1 / Level 2 Appointment Assessment
Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

We are seeking applications from candidates with ideally 12 months or more experience in their current role, who have discussed this new opportunity with their leader to ensure it aligns with their career goals.

You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you'll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes.

You will bring:

• Experience managing complex caseloads, customer relationships or portfolios while balancing competing priorities and achieving positive outcomes.
• Exceptional relationship-building skills and the ability to establish trust with a diverse range of clients and stakeholders.
• Strong communication skills, with the confidence to have meaningful conversations and influence positive outcomes.
• Sound judgement, problem-solving capability and the ability to make quality decisions in complex situations.
• Resilience, empathy and adaptability when supporting people through challenging circumstances.
• A customer‑centred mindset and a genuine commitment to helping people achieve their recovery goals.
• Full New Zealand Driver Licence.
• You must hold New Zealand work rights at the time of application.