Integrated Recovery Coordinator - Newmarket

Accident Compensation Corporation; Auckland; Hybrid; NZD 70,000 - 103,000; Full time

Benefits offered by this job

9% employer superannuation

Job summary

ACC is a trusted, high-performing organisation supporting recovery and injury prevention in New Zealand. The Integrated Recovery Coordinator role focuses on one-to-one case management for clients with long-duration and complex claims, coordinating services to help them regain independence and confidence.

A competitive salary bands with Level 1 and Level 2 options are offered, plus a 9% employer superannuation contribution.

Qualifications

• Experience managing complex caseloads and customer relationships.
• Excellent communication and relationship-building skills.
• Sound judgement and problem-solving in complex situations.
• Resilience and empathy when supporting people through recovery.
• Customer-centred mindset with genuine commitment to recovery goals.
• Full New Zealand Driver Licence and NZ work rights.

Responsibilities

• Support clients with long-duration and complex claims.
• Provide one-to-one case management and coordinate services.
• Build trusted relationships and navigate complexity to help clients regain independence.

Skills

Complex caseloads

Customer relationships

Communication skills

Judgement

Resilience

Customer-centred mindset

Driver Licence

NZ work rights

Job description

Integrated Recovery Coordinator - Newmarket

Job Description

Integrated Recovery Coordinator

• Empower clients to overcome barriers and achieve sustainable recovery outcomes.
• Join a purpose-driven organisation making a real difference for New Zealanders.
• Enjoy ACC's market-leading 9% superannuation contribution and development opportunities.

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

As a Recovery Coordinator within Integrated Recovery, you'll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you'll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

If you're looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zealanders get their lives back on track.

The appointing salary for this role is based on skills and experience

• Level 1 $70,000 – $89,932 or Level 2, $77502 - $103,336
  

Level1 / Level 2 Appointment Assessment
Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you'll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes.

You will bring:

• Experience managing complex caseloads, customer relationships or portfolios while balancing competing priorities and achieving positive outcomes.
• Exceptional relationship-building skills and the ability to establish trust with a diverse range of clients and stakeholders.
• Strong communication skills, with the confidence to have meaningful conversations and influence positive outcomes.
• Sound judgement, problem-solving capability and the ability to make quality decisions in complex situations.
• Resilience, empathy and adaptability when supporting people through challenging circumstances.
• A customer-centred mindset and a genuine commitment to helping people achieve their recovery goals.
• Full New Zealand Driver Licence.
• You must hold New Zealand work rights at the time of application.

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

For accessibility support or pātai (questions), email [e-mail] quoting the Job Identification number 1007190