Impactful Recovery Coordinator for Complex Claims

Accident Compensation Corporation; Auckland; Hybrid; NZD 70,000 - 103,000; Full time

Benefits offered by this job

9% employer superannuation

Job summary

ACC is a trusted, high-performing organisation supporting recovery and injury prevention in New Zealand. The Integrated Recovery Coordinator role focuses on one-to-one case management for clients with long-duration and complex claims, coordinating services to help them regain independence and confidence.

A competitive salary bands with Level 1 and Level 2 options are offered, plus a 9% employer superannuation contribution.

Qualifications

• Experience managing complex caseloads and customer relationships.
• Excellent communication and relationship-building skills.
• Sound judgement and problem-solving in complex situations.
• Resilience and empathy when supporting people through recovery.
• Customer-centred mindset with genuine commitment to recovery goals.
• Full New Zealand Driver Licence and NZ work rights.

Responsibilities

• Support clients with long-duration and complex claims.
• Provide one-to-one case management and coordinate services.
• Build trusted relationships and navigate complexity to help clients regain independence.

Skills

Complex caseloads

Customer relationships

Communication skills

Judgement

Resilience

Customer-centred mindset

Driver Licence

NZ work rights

Job description

ACC is a trusted, high-performing organisation supporting recovery and injury prevention in New Zealand. The Integrated Recovery Coordinator role focuses on one-to-one case management for clients with long-duration and complex claims, coordinating services to help them regain independence and confidence.

A competitive salary bands with Level 1 and Level 2 options are offered, plus a 9% employer superannuation contribution.