Claims Value Lead

Partners Life Limited; Auckland; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Discretionary bonus after 12 months’/s

Life insurance

Income protection

Birthday leave

Long service leave

Parental leave salary top-up

Hybrid working

Takapuna office

Job summary

Partners Life Limited is leading a growth-focused transformation and seeks a Claims Value Lead to guide the end-to-end claims value stream within Operations. The role drives customer outcomes at key moments by shaping practical interventions and prioritising investment with governance and controls.

You will own the roadmap, align stakeholders from delivery, change, technology and product, and lead readiness and adoption across the value stream to deliver measurable benefits.

Qualifications

• Experience in insurance or financial services desirable.
• Experience shaping, prioritising and delivering operational, customer journey improvements.
• Experience owning or contributing to roadmaps and prioritised backlogs.
• Strong commercial judgement and the ability to interpret customer, operational, financial and risk information.
• Experience working across delivery, change, technology, digital, product, risk and operational teams.
• Strong facilitation, communication and stakeholder influencing skills.
• Understanding of benefits management, outcome tracking, business readiness and adoption.

Responsibilities

• Own and continuously refine the end-to-end claims value stream roadmap and prioritised backlog.
• Partner with the Value Stream Owner to agree outcomes, prioritise opportunities and recommend investment trade-offs.
• Use customer, operational, financial, claims and risk insights to define problems and shape practical solutions.
• Align cross-functional teams around priorities, dependencies and key decisions.
• Surface and help resolve risks, blockers and dependencies early.
• Ensure delivery of the agreed change outcomes.
• Lead business readiness and adoption across the claims value stream.
• Monitor performance and benefits following implementation, using insights to inform future priorities.

Skills

Insurance knowledge

Roadmapping

Stakeholder management

Cross-functional leadership

Change management

Analytical thinking

Decision making

Tools

Roadmapping tools

Job description

• Shape the end-to-end claims journey and improve customer outcomes at life’s most important moments
• Bring teams together to turn customer, operational and commercial insights into meaningful change
• Hybrid flexible work, attractive salary, annual bonus and insurances

Partners Life is one of New Zealand’s largest life and health insurance companies. As part of the Daiichi Life Group, a leading global insurance provider, we are writing our next chapter of growth and opportunity.

We know the industry needs bold thinkers and passionate people to help reshape the future of insurance, and that is exactly who we are looking for. We are committed to doing things differently, lifting industry standards, challenging the status quo, and delivering real value through innovation and personalised advice.

If you are looking to join a company that’s redefining the insurance landscape and backed by the strength of a global group, Partners Life is the place to grow your career and make a real impact.

About the opportunity

We are on a journey of growth and transformation, and we are looking for an experienced Claims Value Lead to join our newly established Service Enablement team within Operations.

This is an influential role responsible for leading the end-to-end claims value stream. You will help improve customer outcomes at key moments of truth, strengthen operational performance, and ensure change is delivered with fairness, effective governance and appropriate controls.

You will own and continuously refine the claims value stream roadmap, drawing on customer, operational, financial, claims and risk insights to identify opportunities, shape practical interventions and prioritise investment. You will bring people together and help the business make evidence based decisions and ensure agreed outcomes are delivered, embedded and drive continuous improvement.

As our Claims Value Lead, you will:

• Own and continuously refine the end-to-end claims value stream roadmap and prioritised backlog
• Partner with the Value Stream Owner to agree outcomes, prioritise opportunities and recommend investment trade-offs
• Use customer, operational, financial, claims and risk insights to define problems and shape practical solutions
• Align cross-functional teams around priorities, dependencies and key decisions
• Surface and help resolve risks, blockers and dependencies early
• Ensure delivery of the agreed change outcomes
• Lead business readiness and adoption across the claims value stream
• Monitor performance and benefits following implementation, using insights and learnings to inform future priorities

About you

You are a strategic and practical thinker who understands how different parts of an organisation connect to create value for customers. You enjoy working through complexity, using evidence to identify what matters most and bringing people together around clear priorities and outcomes.

You can balance customer experience, operational efficiency, commercial considerations, fairness, governance and control. Comfortable working across senior leadership, operational and specialist teams, you build trusted relationships, influence without direct authority and turn ambiguity into focused, achievable action.

Experience within claims operations or supporting important customer moments would be valuable, but we welcome applicants who can demonstrate relevant experience from other complex or regulated environments.

Attributes we are looking for:

• Experience in insurance or financial services desirable
• Experience shaping, prioritising and delivering operational, customer journey improvement initiatives
• Experience owning or contributing to roadmaps and prioritised backlogs
• Strong commercial judgement and the ability to interpret customer, operational, financial and risk information
• Experience working across delivery, change, technology, digital, product, risk and operational teams
• Strong facilitation, communication and stakeholder influencing skills
• An understanding of benefits management, outcome tracking, business readiness and adoption

What we offer

At Partners Life, we believe our people are our greatest asset and are proud to invest in their growth, wellbeing and success. As part of our team, you’ll have access to a range of benefits, with eligibility varying by benefit and employment type:

• Comprehensive training and ongoing support
• Genuine learning and development opportunities
• Participation in our discretionary bonus scheme after 12 months’ service (permanent employees only)
• Life insurance and income protection covers at our cost, plus discounted medical insurance (permanent employees only)
• Birthday leave (where eligible)
• Long service leave (permanent employees only)
• Parental leave salary top-up, reduced hours options and secondary parental leave (permanent employees only)
• Flexible hybrid working arrangements (where eligible)
• A modern office with stunning views in the heart of Takapuna

To be eligible to apply for this role, you must have the legal right to work in New Zealand.

We are not engaging recruitment agencies for this role.