Circulation Assistant

Queenstown Lakes District Council; Queenstown; On-site; NZD 30,000 - 36,000; Full time

Job summary

Queenstown Lakes District Council is seeking a Circulation Assistant for a casual, flexible role across Queenstown, Frankton and Arrowtown library branches. You will be the first point of contact for library users, assisting with enquiries and access to services, programmes and resources.

You will promote memberships, assist with programme registrations, process transactions, and maintain accurate records in the Library Management System.

Qualifications

• Experience in a customer service or administration role is preferred.
• Strong communication skills and the ability to relate well to a variety of people.

Responsibilities

• Actively promoting library memberships and assisting with registrations.
• Helping with bookings for library programmes and events.
• Processing check-ins and check-outs and handling cash/eftpos transactions.
• Using the Library Management System and keeping accurate records.
• Supporting Te Reo use and matauranga Maori across platforms.

Skills

Customer service

Administration

Communication

Flexibility

Cross-cultural awareness

Job description

Hourly Rate + Employee Benefits + Kiwisaver

Live, work and play in Aotearoa New Zealand’s most spectacular setting.

No two days at Queenstown Lakes District Council are the same. Every day we provide services, facilities and programmes essential to the health and wellbeing of our people and environment, while stepping up to the challenges and opportunities that come with being New Zealand’s fastest growing territorial authority.

We’re proud to be QLDC. Our people are motivated by a shared purpose driven by care, connection and community. All our roles are at the heart of a dynamic and diverse set of communities where you will be making a genuine difference every day. Our Libraries team are made up of dedicated, passionate individuals who enjoy working with and for our community. Join us!

We’re looking for a Circulation Assistant to join our team on a casual basis. This is not a permanent position and has no fixed contracted hours. It provides flexible cover for team absences and operational needs and would suit someone looking for flexible work.

You’ll need to work across the Queenstown, Frankton and Arrowtown library branches as required, including short notice shifts, school holidays, Saturdays and late-night Thursdays.

What you’ll be doing

This is a customer-facing role where you’ll be the first point of contact for library users, helping with day-to-day enquiries and supporting them to access library services, programmes and resources. You’ll work with the wider team to create a welcoming and positive environment for everyone.

The role will involve:

• Actively promoting library memberships to customers and encourage registrations and use of library programmes
• Assisting with bookings and registrations for library programmes and events
• Checking in and checking out, processing cash and eftpos transactions
• Navigating the Library Management System and keeping accurate records
• Support and promote the use of Te Reo and development of matauranga Maori across physical and digital platforms.

What you’ll bring to the role

You’ll have experience in a customer service or administration role, within a library or wider educational setting is a bonus. Your strong communication skills and ability to relate well to a variety of people will set you up for success. You’ll be passionate about working with the community and the role libraries play within it.

To best succeed in this role, you’ll have:

• High attention to detail and strong organisation skills
• Experience working with people from a range of cultures
• Strong literacy and numeracy skills
• Flexible availability and willingness to work on an as-needed basis

Please note we review and process applications as they are received; we encourage early application.

We cover the region of Queenstown – Wanaka – Kingston – Glenorchy with a total district population of 54,440. Our workforce is made up of passionate people working across six directorates – Community Services, Planning & Development, Property & Infrastructure, Assurance Finance & Risk, Strategy & Policy, and Corporate Services.

We cover the region of Queenstown – Wanaka – Kingston – Glenorchy with a total district population of 54,440. Our workforce is made up of passionate people working across six directorates – Community Services, Planning & Development, Property & Infrastructure, Assurance Finance & Risk, Strategy & Policy, and Corporate Services.