Chief Client Experience & Retention Leader

Aon; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary plus annual incentive

Continuous learning and professional development opportunities

Health and Life Insurance, plus Income Protection options

Employee Assistance Programme (EAP) services

Job summary

Aon is seeking a talented individual for the Retention Leadership role in Auckland, New Zealand. You’ll lead strategies to enhance client engagement and reduce churn, working closely with cross-functional teams to ensure seamless client experiences. Your role will significantly impact the company's success and client relationships.

The role requires expertise in business development and a strong understanding of client management, particularly in the insurance sector. You will champion Aon's values in a collaborative and innovative environment.

Qualifications

• Significant experience in business development, growth, or account management.
• Proven client leader with a track record in client retention.
• Experience managing client lifecycle and conducting client interviews.

Responsibilities

• Design enterprise-wide retention frameworks for key clients.
• Partner with leadership to identify churn risk and support interventions.
• Lead off-boarding programmes and analyze exit insights.

Skills

Business development

Client engagement

Cross-functional collaboration

Client lifecycle management

Data analysis

Adaptability

Insurance knowledge

Job description

Aon is seeking a talented individual for the Retention Leadership role in Auckland, New Zealand. You’ll lead strategies to enhance client engagement and reduce churn, working closely with cross-functional teams to ensure seamless client experiences. Your role will significantly impact the company's success and client relationships.

The role requires expertise in business development and a strong understanding of client management, particularly in the insurance sector. You will champion Aon's values in a collaborative and innovative environment.