Head of Client Experience & Retention

Aon Corporation; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary plus annual incentive

Continuous learning and professional development opportunities

Health and Life Insurance

Employee Assistance Programme (EAP) services

Job summary

Aon Corporation in Auckland is looking for a dedicated professional to lead strategic retention initiatives aimed at enhancing client loyalty and satisfaction. The role requires significant experience in business development, account management, and a strong understanding of New Zealand’s insurance landscape.

You will collaborate with various teams to design retention frameworks, manage client relationships, and implement targeted retention strategies. Aun offers a supportive environment and multiple benefits for its employees.

Qualifications

• Experience in client lifecycle management including onboarding and offboarding.
• Ability to conduct client interviews and analyze churn drivers.
• Proven track record in engaging and retaining clients.

Responsibilities

• Design and govern retention frameworks for key client relationships.
• Partner with leadership to identify churn risks and implement interventions.
• Drive achievement of client retention and growth targets.

Skills

Client engagement

Data analysis

Business development

Account management

Cross-functional collaboration

Adaptability

Education

Significant experience in business development or related B2B role

Strong understanding of New Zealand insurance legislation

Job description

Aon Corporation in Auckland is looking for a dedicated professional to lead strategic retention initiatives aimed at enhancing client loyalty and satisfaction. The role requires significant experience in business development, account management, and a strong understanding of New Zealand’s insurance landscape.

You will collaborate with various teams to design retention frameworks, manage client relationships, and implement targeted retention strategies. Aun offers a supportive environment and multiple benefits for its employees.