Insurance Client Services & Renewals Specialist

Aon plc; Wellington; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

Aon New Zealand is seeking a Service Executive to join a collaborative team, delivering exceptional client outcomes across the full client journey. If you thrive in a fast-paced environment, enjoy working with data and documentation, and love being the “glue” that keeps operations running smoothly, this role could be your next step.

In this role, you’ll support client renewals and servicing, confirm policy terms with insurers, prepare premium calculations and renewal reports, and maintain

Qualifications

• You’ll be a natural communicator who tailors to the situation across face-to-face, phone, or written correspondence.

Responsibilities

• Supporting client renewals and servicing in line with Aon New Zealand protocols
• Confirming policy terms, quotations, and documentation with insurers
• Preparing premium calculations, schedules, renewal reports and presentations
• Maintaining accurate client data across systems
• Following up with clients and insurers to gather outstanding information
• Assisting with invoicing, premium collection, and aged debt management
• Working closely with the Assistant Service Manager and wider team to manage workload and ensure excellent service delivery

Skills

Natural communicator

Autonomy

Organisational skills

Proactive problem solver

Office products

New systems adaptability

Job description

Aon New Zealand is seeking a Service Executive to join a collaborative team, delivering exceptional client outcomes across the full client journey. If you thrive in a fast-paced environment, enjoy working with data and documentation, and love being the “glue” that keeps operations running smoothly, this role could be your next step.

In this role, you’ll support client renewals and servicing, confirm policy terms with insurers, prepare premium calculations and renewal reports, and maintain