Checkouts / Online / Catering 2IC

Foodstuffs North Island; Auckland; On-site; NZD 50,000 - 60,000; Full time

Job summary

New World in Auckland is seeking a Customer Service, Online and Catering 2IC to support the department manager in daily operations, including checkout, online and catering. You will drive excellent customer experiences and lead a motivated team to maintain high standards.

The role requires strong communication, reliability, and adaptability to work across shifts and technologies in a dynamic store environment.

Qualifications

• Proven checkout experience or checkout supervisor experience is advantageous.
• Previous experience in customer service is essential.
• Previous experience in Online advantageous.
• Great people skills and people leadership potential.
• Reliable, honest and be a good team player.
• Strong organisational and communication skills.
• Sound computer literacy and keen to learn and use the latest technology.
• Flexibility with working days and hours.

Responsibilities

• Create, drive and deliver customer experiences worth walking past the competition for.
• You'll be responsible for supporting the department manager with the day-to-day running of the checkout, online and catering departments.
• Ensure all customers' needs are met and they receive the highest quality customer service.
• Support the department manager with rostering, and on going team training.
• Setting the standards and ensuring they are met day in and day out.
• Build relationships with the wider team and management to get the very best results.
• Ensuring the responsible sale of alcohol and restricted sales.

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As Customer Service, Online and Catering 2IC, you'll be part of thefrontline team. Here, customers have the most contact with our team and we'refocused on continuing to build and develop on our awesome customer experienceboth in store and online to be second to none.

• Create, drive and deliver customer experiencesworth walking past the competition for.
• You'll be responsible for supporting thedepartment manager with the day-to-day running of the checkout, online andcatering departments.
• Ensure all customers' needs are met and theyreceive the highest quality customer service.
• Support the department manager with rostering,and on going team training.
• Setting the standards and ensuring they are metday in and day out.
• Build relationships with the wider team andmanagement to get the very best results.
• Ensuring the responsible sale of alcohol andrestricted sales.

What's in it for you:

• We're in it together, we look after each other,back one another, communicate effectively, and work together as onewinning team, every time.
• Prove yourself in an established New World whichis known for its people development and career opportunities.
• You'll be working with the latest technology,equipment and processes.
• Drive something within a flexible and creativeworking environment if there's a better way, let us know!
• Be part of a 100% locally owned and operatedstore.

What are we looking for:

• Proven checkout experience or checkout supervisorexperience is advantageous.
• Previous experience in customer service isessential.
• Previous experience in Online advantageous.
• Great people skills and people leadershippotential.
• Reliable, honest and be a good team player.
• Strong organisational and communication skills.
• Sound computer literacy and keen to learn and usethe latest technology.
• Flexibility with working days and hours.

Days of work are Tuesday to Saturday, permanent Full-Time contract. Hours to be agreed with successful candidate.