Online Team Lead - Elevate Grocery Orders & Delivery

Foodstuffs North Island; Papamoa; On-site; NZD 65,000 - 75,000; Full time

Job summary

New World Papamoa is seeking an experienced Online Team Lead to support the Customer Service Manager with the day-to-day running of the online shopping department. This full‑time role involves shifts from 6am to 6pm, including weekend days, in our Papamoa store.

Lead the online team, monitor the order life cycle from picking to delivery or click‑and‑collect, ensure items are picked, packed and invoiced accurately, and drive continuous improvements to the online shopping experience.

Qualifications

• Previous supermarket experience within a supervisory or leadership role is desirable.
• A driver’s licence an advantage
• A commitment to superior customer service.
• Ability to prioritise and multi-task to consistently meet deadlines.
• Physically fit and able to fulfil the requirements of the role.
• Tech savvy.
• Can continue working to a high standard under pressure.

Responsibilities

• Support the Customer Service Manager to plan and organise the day to day running of the online team and online shopping department.
• Plan and monitor work progress from the start of the picking order life cycle to complete of order by delivery or click & collect.
• Lead and motivate the online team, ensuring best practice policies and operational procedures are followed at all times.
• Ensure items are picked, packed, processed and invoiced for a customer’s order accurately and efficiently.
• Contribute to continual improvements and initiatives to help improve online shopping experience.

Skills

Leadership

Customer service

Organisational skills

Tech savvy

Time management

Job description

New World Papamoa is seeking an experienced Online Team Lead to support the Customer Service Manager with the day-to-day running of the online shopping department. This full‑time role involves shifts from 6am to 6pm, including weekend days, in our Papamoa store.

Lead the online team, monitor the order life cycle from picking to delivery or click‑and‑collect, ensure items are picked, packed and invoiced accurately, and drive continuous improvements to the online shopping experience.