Checkout Manager

Foodstuffs North Island; Pukekohe; On-site; NZD 60,000 - 80,000; Full time

Job summary

New World Pukekohe is seeking a Checkout Manager to lead a busy checkout department and motivate a proactive team. You will champion excellent customer service, recruit and develop staff, manage KPIs and budgets, and drive continuous improvement in operations and standards.

The role requires hands-on leadership, strong communication, and a commitment to delivering outstanding service in a fast-paced supermarket environment. Join a team focused on great customer experiences.

Qualifications

• Proven retail experience at supervisory or department management level.
• Experience leading, coaching and developing a team.
• Strong understanding of checkout operations in a supermarket or retail environment.
• Excellent communication, interpersonal and problem-solving skills.

Responsibilities

• Delivering exceptional customer service: Lead by example and ensure every customer receives a friendly, efficient and positive checkout experience.
• Leading and developing your team: Manage recruitment, training, coaching, performance, supervision and rostering to build a capable, motivated and customer-focused team.
• Driving department performance: Take ownership of KPIs, labour budgets, productivity and service standards, ensuring the department delivers results.
• Creating a great team culture: Build relationships, communicate effectively and create an environment where people feel supported and valued.
• Managing customer feedback: Resolve queries and complaints with professionalism, empathy and a solutions-focused approach.
• Maintaining operational standards: Ensure health and safety, security, compliance and SOPs are followed.
• Working collaboratively: Partner with Store Manager, HR and department leaders to drive performance and success of the store.

Job description

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Checkout Manager

Are you a passionate, people-focused leader who thrives on creating exceptional customer experiences? Do you have the energy, confidence and leadership skills to bring out the best in a team?

New World Pukekohe is on the lookout for a Checkout Manager Superstar!

We are looking for an engaging, hands-on leader to take ownership of our Checkout Department, lead our awesome team of operators and ensure every customer enjoys a friendly, efficient and welcoming shopping experience.

Ideally, you will have 2–3 years’ experience leading or managing a team, with a strong background in retail or supermarket operations. Most importantly, you will be someone who leads by example, takes pride in their team and is passionate about delivering outstanding service.

What will you be responsible for?

• Delivering exceptional customer service: Lead by example and ensure every customer receives a friendly, efficient and positive checkout experience.
• Leading and developing your team: Manage recruitment, training, coaching, performance, supervision and rostering to build a capable, motivated and customer-focused team.
• Driving department performance: Take ownership of agreed KPIs, labour budgets, productivity and service standards, ensuring the department consistently delivers results.
• Creating a great team culture: Build strong relationships, communicate effectively and create an environment where people feel supported, valued and motivated to succeed.
• Managing customer feedback: Confidently resolve customer queries and complaints with professionalism, empathy and a solutions-focused approach.
• Maintaining operational standards: Ensure all health and safety, security, compliance and operational procedures are followed.
• Working collaboratively: Partner closely with the Store Manager, HR and other department leaders to drive performance and support the wider success of the store.

What are we looking for?

We want a leader who is confident, organised and passionate about people. Someone who can balance the day-to-day demands of a busy checkout operation with the bigger picture of developing their team and improving performance.

Are you a passionate, people-focused leader who thrives on creating exceptional customer experiences? Do you have the energy, confidence and leadership skills to bring out the best in a team?

New World Pukekohe is on the lookout for a Checkout Manager Superstar!

We are looking for an engaging, hands-on leader to take ownership of our Checkout Department, lead our awesome team of operators and ensure every customer enjoys a friendly, efficient and welcoming shopping experience.

Ideally, you will have 2–3 years’ experience leading or managing a team, with a strong background in retail or supermarket operations. Most importantly, you will be someone who leads by example, takes pride in their team and is passionate about delivering outstanding service.

What will you be responsible for?

• Delivering exceptional customer service: Lead by example and ensure every customer receives a friendly, efficient and positive checkout experience.
• Leading and developing your team: Manage recruitment, training, coaching, performance, supervision and rostering to build a capable, motivated and customer-focused team.
• Driving department performance: Take ownership of agreed KPIs, labour budgets, productivity and service standards, ensuring the department consistently delivers results.
• Creating a great team culture: Build strong relationships, communicate effectively and create an environment where people feel supported, valued and motivated to succeed.
• Managing customer feedback: Confidently resolve customer queries and complaints with professionalism, empathy and a solutions-focused approach.
• Maintaining operational standards: Ensure all health and safety, security, compliance and operational procedures are followed.
• Working collaboratively: Partner closely with the Store Manager, HR and other department leaders to drive performance and support the wider success of the store.

What are we looking for?

We want a leader who is confident, organised and passionate about people. Someone who can balance the day-to-day demands of a busy checkout operation with the bigger picture of developing their team and improving performance.

You will ideally bring:

• Proven retail experience at supervisory or department management level.
• Previous experience leading, coaching and developing a team.
• A strong understanding of checkout operations within a supermarket or retail environment.
• Excellent communication, interpersonal and problem-solving skills.
• Experience with staff rostering, wage budgets, KPIs and performance management.
• A strong customer-first mindset and the ability to lead through busy periods and challenging situations.
• Honesty, resilience, accountability and the ability to lead by example.
• A positive, proactive attitude and a genuine passion for creating a great working environment.

What would be an advantage?

• Lotto operations.
• A current Manager’s Certificate.
• Café, barista or hospitality experience.

These are not essential, but they would be a bonus!

Why join New World Pukekohe?

At New World Pukekohe, we believe our people are at the heart of our success. We are committed to investing in our team, recognising potential and creating opportunities for people to grow.

For the right candidate, this is an opportunity to make a real impact, take ownership of a key department and develop your leadership capability through ongoing training and the Foodstuffs learning and development programmes.

If you are ready to lead from the front, inspire a team and help us deliver an outstanding customer experience every day, we want to hear from you!

Ready to take the next step?

Send your CV to [e-mail] and tell us why you would be a great fit for our team.

New World Pukekohe – Great people, great service, every day.