Casual Customer Service Banker

Bank of New Zealand; Carterton; On-site; NZD 27,552,000 - 34,440,000; Part time

Benefits offered by this job

Flexible hours

Casual employment

Job summary

Bank of New Zealand (BNZ) is hiring a Casual customer service assistant to work on the branch floor. You will engage customers, process transactions, update personal details and help them use online banking and digital tools.

This casual role has no guaranteed hours and patterns of work vary. You will learn the banking side of the role, supported by a friendly team and a commitment to delivering excellent service.

Closing date for applications is 01 October 2026.

Qualifications

• No banking experience required; customer service experience acceptable.
• Ability to engage customers in a friendly manner.
• Willingness to learn banking products and digital platforms.

Responsibilities

• Engage with customers on the branch floor in a warm, friendly manner.
• Process customer transactional banking needs and update customer details.
• Assist with general product and service inquiries and recommend solutions.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Adaptability

Teamwork

Job description

Worker Type:

Casual

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing and casual roles are all about flexibility. No two days are the same.

MōteTūranga| About the Role

As a Casual,you’llthe first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential.

Please note that being a Casual employee, there are no guaranteedminimumhours of work and regular pattern of work.

You’llreport to the Senior Partner, andhere’swhat they had to say about working as a Casual for BNZ:

What are 5dayto day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assistwith general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms,toolsand digital solutions

What is the most exciting thing about this opportunity?

Ifyou’reinterested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteedminimumhours of work and regular pattern of work.But no two days are the same for ourCasualsandyou’llhave the opportunity to learn and grow your skills in Banking.

What attributes will this person havein order tobe successful?

What’smost important in this role is a genuine desire to help customers, providing them with thevery bestservice. Banking experience is notrequired, we can teach you the banking side of the role, but you will havepreviouscustomer service experience and ideally within a fast-paced environment.You’lldeal with a variety of enquires from a wide range of customers, soyou’llneed to bring a can-do attitude, resilience and logical approach to problem solving.

• You’llenjoy helping tāngata (people), delivering an amazing experience to customers
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• Resilience, self-motivationand lots of energy
• Ability to multi-task, highly adaptable to change and proactive
• You’llreally get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the tīma(team) culture and environment like?

We area very supportiveand inclusivetīma, where we encourage each other to be the best every day.You’llwork with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai kitePēkeo Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunityto join us! We’re bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you’re ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander’s to ‘Find their way’, then

Ehara taku toa i te toa takitahi, kandi he toa takitini” - Success is not the work of an individual, but the work of many.”

Closing Date: 01 October 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.