Casual

Bank of New Zealand; Nelson; On-site; NZD 30,000 - 39,000; Part time

Job summary

Bank of New Zealand is seeking a casual team member to greet customers on the branch floor, listen and respond to their needs, and help with everyday banking tasks across Nelson and surrounding branches.

Ideal candidates have strong customer service experience, an upbeat attitude and the ability to multi-task in a fast-paced environment; no banking background is required as training is provided.

Qualifications

• No banking experience required; customer service experience preferred.
• Casual role with no guaranteed hours.
• Ability to engage with customers on the branch floor.

Responsibilities

• Engage with customers in a warm, friendly manner.
• Process customer transactional banking needs accurately.
• Update customers’ personal details and identification.
• Assist with general product and service enquiries and recommend solutions.
• Educate customers on online platforms, tools and digital solutions.

Skills

Customer service

Communication

Problem solving

Resilience

Adaptability

Attention to detail

Job description

Nelson City, Nelson, New Zealand · Motueka, Tasman, New Zealand · Richmond, Tasman, New Zealand

Aug 24, 2026

Worker Type:

Casual

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."

We support wellbeing and casual roles are all about flexibility. No two days are the same.

MōteTūranga| About the Role

As a Casual,you'llthe first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteedminimumhours of work and regular pattern of work.

We are looking for someone that ideally can work across a number of our branches, including Nelson, Motueka and Richmond.

You’llreport to the Senior Partner, andhere'swhat they had to say about working as a Casual for BNZ:

What are 5dayto day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assistwith general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms,toolsand digital solutions

What is the most exciting thing about this opportunity?

Ifyou'reinterested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteedminimumhours of work and regular pattern of work.But no two days are the same for ourCasualsandyou'llhave the opportunity to learn and grow your skills in Banking.

What attributes will this person havein order tobe successful?

• What'smost important in this role is a genuine desire to help customers, providing them with thevery bestservice. Banking experience is notrequired, we can teach you the banking side of the role, but you will havepreviouscustomer service experience and ideally within a fast-paced environment.You'lldeal with a variety of enquires from a wide range of customers, soyou'llneed to bring a can-do attitude, resilience and logical approach to problem solving.
• You'llenjoy helping tāngata (people), delivering an amazing experience to customers
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• Resilience, self-motivationand lots of energy
• Ability to multi-task, highly adaptable to change and proactive
• You'llreally get to know the locals, so the ability to build lasting relationships with both team members and customers is essential

What is the tīma(team) culture and environment like?

We area very supportiveand inclusivetīma, where we encourage each other to be the best every day.You'llwork with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai kitePēkeo Aotearoa | Come to the Bank of New Zealand

Ehara taku toa i te toa takitahi, arribar he toa takitini" - Success is not the work of an individual, but the work of many.”

Closing Date: 06 September 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.

Bank of New Zealand

We’re here to help navigate the people of Aotearoa towards a better future. Let's find a way

Bank of New Zealand, established over 160 years ago, provides innovative financial solutions to empower New Zealanders in achieving a better future.

Banking Credit Intermediation Financial Services

Company size 5,001–10,000 employees

Company type Public company Founded 1861

Total funding 0

Momentum

Team growth

Momentum

Team growth

5% in 12 mo

5,515 employees on LinkedIn

Capital

Funding history

Footprint

Where they work