Casual Banking Support Representative – Canterbury

Westpac New Zealand; Linwood-Central-Heathcote Community; On-site; NZD 30,000 - 39,000; Part time

Job summary

Westpac New Zealand is seeking a Customer Service Representative for Canterbury on a casual, on-call basis. You’ll be the friendly face or voice customers rely on, helping them with everyday banking and guiding them to digital tools to simplify their finances.

You’ll thrive in a dynamic, people-focused environment, solving problems on the spot, supporting online banking, card issues, and regulatory questions while building a long-term career with our Canterbury branches.

Qualifications

• Casual, on-call role covering Canterbury branches.
• Experience in customer service or administration preferred.
• Comfort with digital tools and guiding customers through them.

Responsibilities

• Be the calm voice and guide customers through financial tools.
• Assist customers with online banking and card disputes.
• Explain regulatory requirements clearly and troubleshoot on the spot.

Skills

Customer service

Digital tools

Problem-solving

Multitasking

Empathy

Job description

Westpac New Zealand is seeking a Customer Service Representative for Canterbury on a casual, on-call basis. You’ll be the friendly face or voice customers rely on, helping them with everyday banking and guiding them to digital tools to simplify their finances.

You’ll thrive in a dynamic, people-focused environment, solving problems on the spot, supporting online banking, card issues, and regulatory questions while building a long-term career with our Canterbury branches.