Casual Customer Service Pro – Wellington

Westpac New Zealand; Lower Hutt; On-site; NZD 30,000 - 48,000; Full time

Job summary

Westpac New Zealand is seeking a Customer Service Representative for Wellington branches in a casual, on-call capacity. You’ll be the friendly face or voice customers rely on in moments that matter, guiding them through online banking, card disputes, and regulatory queries with empathy and clear communication.

Bring a genuine love for helping people, comfort with digital tools, and the ability to juggle priorities while staying calm.

Qualifications

• Background in customer service or administration and genuine love for helping people.
• Confident with digital tools and able to guide customers through them.
• Ability to juggle priorities while staying calm and solutions-focused.
• Understanding of financial services or regulatory environments, or willingness to learn.
• Strong problem-solving skills and adaptability to changing customer needs.
• Growth mindset and desire for a long-term career.

Responsibilities

• Cover Wellington branches as a casual on-call representative.
• Provide calm, helpful guidance to customers navigating online banking, card disputes and regulatory questions.
• Assist customers with digital tools and direct them to the right channels.
• Deliver friendly, solution-focused service to create better futures for customers.
• Contribute to a positive customer experience across branches.

Skills

Customer service

Digital tools

Multitasking

Compliance awareness

Problem-solving

Growth mindset

Job description

Westpac New Zealand is seeking a Customer Service Representative for Wellington branches in a casual, on-call capacity. You’ll be the friendly face or voice customers rely on in moments that matter, guiding them through online banking, card disputes, and regulatory queries with empathy and clear communication.

Bring a genuine love for helping people, comfort with digital tools, and the ability to juggle priorities while staying calm.