Canterbury Customer Service Pro (Casual)

westpacnz; Linwood-Central-Heathcote Community; On-site; NZD 1,515,000 - 2,204,000; Full time

Job summary

Westpac New Zealand is seeking a Casual Customer Service Representative to support our Canterbury branches. You will be the first friendly face or voice customers meet, guiding them through digital tools and helping with on-the-spot resolutions.

In this on-call role, you’ll handle diverse inquiries, assist with online banking navigation, and resolve issues related to cards, accounts, and regulatory requirements. If you love people and problem-solving, this is your chance to make a real impact.

Qualifications

• Background in customer service or administration with a genuine love for helping people.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm, composed and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset and desire to build a long-term career with a team that backs you to succeed.

Skills

Customer service

Administration

Digital tools

Prioritization

Calm under pressure

Regulatory compliance

Job description

Westpac New Zealand is seeking a Casual Customer Service Representative to support our Canterbury branches. You will be the first friendly face or voice customers meet, guiding them through digital tools and helping with on-the-spot resolutions.

In this on-call role, you’ll handle diverse inquiries, assist with online banking navigation, and resolve issues related to cards, accounts, and regulatory requirements. If you love people and problem-solving, this is your chance to make a real impact.