Casual Banking Customer Service Specialist — Wellington

Westpac New Zealand; Upper Hutt; On-site; NZD 30,000 - 39,000; Part time

Job summary

Westpac New Zealand is seeking a Casual Customer Service Representative to support Wellington branches. You’ll be the friendly face (or voice) customers rely on to solve problems and guide them through digital banking tools.

In this role you’ll handle online banking assistance, card disputes, and regulatory guidance while balancing multiple priorities with care and empathy. This is a casual, on-call position designed for flexible schedules.

Qualifications

• Background in customer service or administration.
• Experience with digital tools and guiding customers through them.
• Ability to handle multiple priorities calmly.
• Familiarity with financial services or regulated environments (or willingness to learn).
• Growth mindset and long-term career drive.

Responsibilities

• Assist customers at Wellington branches and via calls or online channels.
• Help customers with online banking and card disputes.
• Provide guidance on regulatory requirements and banking tools.
• Ensure customers feel heard, supported, and reassured after interactions.
• Resolve issues on the spot and direct customers to appropriate digital tools.

Skills

Customer service background

Digital tools proficiency

Attention to detail

Problem solving

Adaptability

Teamwork

Job description

Westpac New Zealand is seeking a Casual Customer Service Representative to support Wellington branches. You’ll be the friendly face (or voice) customers rely on to solve problems and guide them through digital banking tools.

In this role you’ll handle online banking assistance, card disputes, and regulatory guidance while balancing multiple priorities with care and empathy. This is a casual, on-call position designed for flexible schedules.