Casual Customer Service Pro – Wellington

Westpac New Zealand; Wellington; On-site; NZD 30,000 - 36,000; Part time

Job summary

Westpac New Zealand is seeking a Customer Service Representative (Casual) in Wellington to be the friendly first point of contact for customers across branches. This on-call role covers Wellington area branches and supports customers with banking queries, digital tools, and regulatory steps.

The ideal candidate brings strong customer service experience, comfort with digital tools, and a proactive, problem-solving mindset to deliver confident, friendly service in a fast-paced environment.

Qualifications

• A strong background in customer service or administration with a love for helping people.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments or willingness to learn.
• Natural problem-solving skills and adaptability to changing customer needs.
• Growth mindset and desire to build a long-term career with delivery of great outcomes.

Responsibilities

• Assist customers at Wellington branches and on-call as required.
• Guide customers through online banking and digital tools to resolve queries.
• Support card disputes and explain regulatory requirements clearly.
• Provide a calm, helpful, and reassured customer experience in every interaction.

Skills

Customer service

Digital tools guidance

Multi-tasking

Financial services awareness

Problem-solving

Career mindset

Job description

Westpac New Zealand is seeking a Customer Service Representative (Casual) in Wellington to be the friendly first point of contact for customers across branches. This on-call role covers Wellington area branches and supports customers with banking queries, digital tools, and regulatory steps.

The ideal candidate brings strong customer service experience, comfort with digital tools, and a proactive, problem-solving mindset to deliver confident, friendly service in a fast-paced environment.