Casual Administrator/Receptionist - Emergency Department

New Zealand Government; Auckland; On-site; NZD 25,000 - 39,000; Full time

Job summary

Thames Emergency Department (ED) operates 24 hours a day, 7 days a week, and we are seeking casual administration staff available to provide Reception and Administration support at short notice to cover leave and unplanned absences, including weekend shifts.

You will be the friendly face at reception, handling patient intake and providing essential administrative support to our clinical teams, with opportunities to work across other service areas as needed.

Qualifications

• Proven experience in a customer service or administration role, preferably in healthcare or large organisation.
• Well-developed clerical skills with computer literacy.
• Excellent communication skills with a pleasant telephone manner.
• Strong customer service focus and ability to work autonomously or in a team.

Responsibilities

• Provide Reception and Administration support at short notice to cover leave and unplanned absences, including weekend shifts.
• Be the frontline of patient care, creating a welcoming environment for patients and whānau while supporting clinical teams.
• Support administrative duties across other areas of the service as needed.
• Work across shifts in Thames Emergency Department's 24/7 operation.

Job description

Thames Hospital, Emergency Department

• Casual Administrator / Receptionist positions available
• Shifts may vary across our 24 / 7 Emergency Department depending on need

Are you a proactive, flexible, enthusiastic administrator / receptionist looking for a role where you can make a real difference within a busy healthcare environment? Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Thames Emergency Department (ED) operates 24 hours a day, 7 days a week, and we are seeking casual administration staff available to provide Reception and Administration support at short notice to cover leave and unplanned absences, including weekend shifts. In this rewarding role, you will be at the frontline of patient care, helping to create a welcoming environment for patients and their whānau while providing essential administrative support to our clinical teams. Your contribution will play an important part in ensuring the smooth operation of our hospital services and delivering the best possible experience for those accessing care. As a casual team member, you may be asked to work any of the following shifts :

• 7 : 00am - 3 : 30pm
• 10am - 6.30pm
• 3 : 00pm - 11 : 30pm
• 11 : 00pm - 7 : 30am

You may also be required to provide administrative support across other areas of our service, as needed. This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and is committed to providing exceptional service.

About Thames

Thames Hospital is a modern 50-bed secondary care facility offering a comprehensive range of services, including an emergency department, inpatient care, day surgery, an infusion unit, rehabilitation services, birthing unit and low-acuity mental health care. Our hospital boasts 24-hour laboratory and radiology services, including advanced CT imaging. As an accredited training hub, we support 5th and 6th-year medical students from Auckland University, PGY2 House Officers, and registrars in Rural Hospital Medicine and General and Acute Care Medicine. We offer a robust quality improvement program, CME opportunities, and an RMO teaching program. Telehealth is expanding at Thames, supporting inpatient care, outpatient clinics, and emergency services like stroke thrombolysis. Located in the heart of the Coromandel, Thames is a charming town steeped in history and surrounded by stunning natural beauty. The area offers a mix of colonial architecture, a vibrant arts scene, and a rich cultural heritage, including Māori history and the town's gold mining past. Outdoor enthusiasts will find endless opportunities to explore the Coromandel Ranges and Kauaeranga Valley with hiking and camping right on your doorstep. Thames also marks the beginning of the Hauraki Rail Trail, perfect for cycling through the regions scenic landscapes. With an abundance of caf s, boutique shops, and local attractions, Thames provides a perfect balance of adventure, relaxation, and community. It’s an ideal place to build your career while enjoying the serene beauty and lifestyle of the Coromandel.

About you

To be considered for this role, you will need to be able to demonstrate the following :

• Proven experience in a customer service or administration position, preferably in a health care setting or large organisation
• Well developed clerical skills with computer literacyExcellent communication skills with a pleasant telephone manner
• A strong customer service focus
• Ability to work autonomously and within a team environment
• Excellent time management and organisational skills
• Empathetic
• Quick to learn new systems
• Calm under pressure
• Able to come to work at short notice including weekends shifts

If you are adaptable, have excellent communication skills, and are looking for an opportunity to contribute to meaningful healthcare services in your community, we would love to hear from you.

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.