Casual

BNZ; Wānaka; Hybrid; NZD 32,000 - 37,000; Part time

Job summary

BNZ is seeking casual Customer Service Assistants for our Wanaka and Queenstown branches. You will engage customers with a friendly approach, handle transactions, and update personal details while guiding customers through digital banking tools.

No banking experience is required, but prior customer service helps. This casual role offers flexible hours and opportunities to learn and grow within BNZ's retail team.

Qualifications

• Casual role with no guaranteed minimum hours
• Previous customer service experience preferred
• Able to engage with customers in a warm, friendly manner
• Willingness to learn banking systems and processes

Responsibilities

• Engage with customers in a warm, friendly manner on the branch floor
• Process customer transactional banking needs
• Update customers' personal details and identification
• Assist with general product and service enquiries and recommend solutions
• Educate customers on BNZ online platforms and digital tools

Skills

Customer service

Cash handling

Communication

Multi-tasking

Job description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise \"If you can imagine a better future, let's find a way.\"We support wellbeing and casual roles are all about flexibility. No two days are the same.**Mō te Tūranga | About the Role**As a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. **Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work**. You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ: **What are 5 day to day tasks the person in this role will complete?*** Engage with customers in a warm friendly manner with a big smile* Processing customer transactional banking needs* Updating customers personal details and identification* Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals* Help educate our customers on our online platforms, tools and digital solutions This role will be based across both our Queenstown and Wanaka stores. **What is the most exciting thing about this opportunity?**If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking. **What attributes will this person have in order to be successful?**What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previous customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.* You'll enjoy helping tāngata (people), delivering an amazing experience to customers* A keen eye for detail that ensures transactions are completed efficiently and accurately* Resilience, self-motivation and lots of energy* Ability to multi-task, highly adaptable to change and proactive* You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential **What is the** **tīma (team) culture and environment like?**We have a great tīma across the region. We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service. **Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. *Ehara taku toa i te toa takitahi, engari he toa takitini\" - Success is not the work of an individual, but the work of many.”*Closing Date: 05 October 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.