Remote Cantonese Case Manager Assistant (Part-Time)

Find Recruitment; Wellington; Hybrid; NZD 42,000 - 54,000; Part time

Benefits offered by this job

0.6 FTE flexibility

Part-time or permanent arrangements

Work from home flexibility

One office day per week for part-time

Work around school hours

Meaningful work supporting healthcare

Join an established international org

Collaborative team environment

Develop case management knowledge

Job summary

Find Recruitment in Wellington seeks a Cantonese-speaking Case Manager Assistant to support a busy advisory and case management team across Australia, New Zealand and Hong Kong. The role is 0.6 FTE with flexible hours and remote work options, including one office day per week for part-time arrangements and a role that can fit around school hours.

The successful candidate will assist with case handling, liaison with members in Cantonese and English, maintain accurate records and escalate complex

Qualifications

• Fluency in Cantonese is essential.
• Excellent spoken and written English.
• Experience in customer service or member management.
• Strong administration and organisational skills.
• Empathetic communication and ability to handle difficult conversations.
• Good prioritisation and time management.
• Autonomous with ability to know when to escalate.
• Comfort with IT systems and case management technology.
• Healthcare or legal sector experience is advantageous.
• Knowledge of medical or dental terminology beneficial.

Responsibilities

• Support management of advisory and non-claims case files.
• Communicate with members in Cantonese and English.
• Provide professional, empathetic and timely member support.
• Work alongside file handlers to progress cases within service levels.
• Assist members with inquiries and escalate complex matters.
• Support informal complaints and expressions of dissatisfaction.
• Maintain accurate case information and correspondence.
• Process case-related financial correspondence accurately.
• Build relationships with internal and external stakeholders.
• Identify and elevate potential risks or issues.
• Contribute to continuous improvement initiatives across the team.
• Ensure policies, privacy and compliance requirements are followed.

Skills

Cantonese fluency

English fluency

Customer service

Administration

Communication skills

Time management

Problem solving

Autonomous work

IT systems familiarity

CRM software

Tools

CRM software

Job description

Find Recruitment in Wellington seeks a Cantonese-speaking Case Manager Assistant to support a busy advisory and case management team across Australia, New Zealand and Hong Kong. The role is 0.6 FTE with flexible hours and remote work options, including one office day per week for part-time arrangements and a role that can fit around school hours.

The successful candidate will assist with case handling, liaison with members in Cantonese and English, maintain accurate records and escalate complex