CAS (Client Assistant Specialist) Accounts & Admin

Speedy Signs East Tamaki; Howick; On-site; NZD 50,000 - 70,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a Client Account Specialist (CAS) to deliver friendly customer service, manage front-of-house duties, and support accounts and administration for our busy signage business in Howick, Auckland.

This role blends client-facing service with job processing, invoicing, and office support. You'll gain exposure to Flexi, Xero, and standard office systems while working with a supportive team.

Qualifications

• Experience in administration, customer service, or office support.
• Excellent communication and organisational skills.
• Proficient in MS Office; bonus for Xero or accounting software.

Responsibilities

• Provide front-of-house customer service and assist walk-in customers.
• Process enquiries, quotations, and invoices.
• Maintain accurate customer and job records.
• Coordinate courier and freight bookings.
• Assist with accounts administration and supplier invoices.
• Support Health & Safety administration.
• Perform basic design work using Flexi (training provided).
• Provide general administrative support to the team.

Skills

Customer service

Administration

Accounts

Multi-tasking

Microsoft Office

Xero

Tools

Xero

Flexi

Corbridge

Job description

CAS (Client Assistant Specialist) Accounts & Admin

We're looking for a Customer Account Specialist (CAS) to provide exceptional customer service and administrative support across our busy signage business. This varied role combines front-of-house customer service, job processing, accounts administration, and general office support to ensure the smooth day-to-day operation of the business.

Key Responsibilities

• Provide front-of-house customer service and assist walk-in customers.
• Manage incoming phone calls and customer enquiries.
• Prepare basic quotations and invoices.
• Create and process job sheets within our job management system.
• Maintain accurate customer and job records.
• Coordinate courier and freight bookings.
• Assist with accounts administration, including supplier invoices and payment reconciliation.
• Support Health & Safety administration and compliance records.
• Perform basic design work using Flexi (training can be provided).
• Provide general administrative support to the wider team.

What We're Looking For

• Previous administration, customer service, accounts, or office support experience.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• Ability to multitask and manage competing priorities.
• Confidence using computer systems and Microsoft Office.
• Experience with Xero, Flexi, Corbridge, or similar software is advantageous but not essential.

Why Join Us?

• Diverse and interesting role with plenty of variety.
• Supportive team environment.
• Opportunity to develop your skills across customer service, administration and accounts.
• Competitive salary based on experience.

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