Whanau Services Coordinator

Visionwest Community Trust; Waitakere Ranges; Sur place; NZD 30 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Wellbeing days

West Auckland location

Résumé du poste

Visionwest Community Trust in Auckland is seeking a part-time Whānau Services Coordinator to support the Whānau Services Team with a focus on administration and client-facing duties.

You will be the welcoming voice of the service, assisting whānau by phone, email, and in person, while handling day-to-day admin and contributing to continuous improvement of the team and service.

Qualifications

• Previous administration or coordination experience.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• A warm, welcoming, and professional manner.
• Strong attention to detail and accuracy.
• Have a learning attitude.
• Ability to manage multiple priorities and work effectively within a team.
• Confidence using Microsoft Office and administrative systems.
• Understanding of tikanga Māori and whānau-centred practice is an advantage.

Responsabilités

• Provide warm, professional and whānau-centred support to clients and stakeholders whether in person, by phone or via email.
• Perform administration and operational support tasks for the Whānau Services Team.
• Maintain accurate records, forms, and databases.
• Process invoices, purchase orders, and expense claims.
• Prepare reports and provide timely administrative support to management.
• Build positive working relationships with internal and external stakeholders.
• Communicate information about services, events, and notices to whānau.
• Ensure services are culturally appropriate and aligned with organisational values, policies, and legislation.
• Contribute to process improvements and team capacity building.
• Support the delivery of effective wrap-around care for whānau.

Connaissances

Administration

Coordination

Organisational skills

Communication

Teamwork

Outils

Microsoft Office

Description du poste

Empower whanau and connect communities with the support they need to thrive. Join our caring team as a part-time Whanau Services Coordinator.

Mō Mātōa | About Us

At Visionwest Community Trust, we are committed to creating pathways for whānau to flourish and overcome life's greatest challenges. Grounded in our core values of Aroha, Whanaungatanga, Manaakitanga, and Mana, we have been supporting communities across New Zealand for over 35 years. Our essential services include housing, health, training, food support, financial mentoring, and more. With a deep commitment to helping individuals and families thrive, we work together to transform communities and reimagine futures through compassion, connection, and action.

Empower whanau and connect communities with the support they need to thrive. Join our caring team as a part-time Whanau Services Coordinator.

Mō te tūranga | About the role

We are seeking an organised, compassionate, and proactive part-time Whānau Services Coordinator to join our Whānau Services Team. This role provides administration and operational support to ensure the effective delivery of quality whānau-centred services.

You will be a welcoming voice of the service, supporting whānau by phone, email, and at times in person, while carrying out day-to-day administration and contributing to the ongoing development and continuous improvement of the team and service.

This is a part-time position working 25 hours per week.

Key responsibilities

• Provide warm, professional and whānau-centred support to clients and stakeholders whether in person, by phone or via email
• Perform administration and operational support tasks for the Whānau Services Team
• Maintain accurate records, forms, and databases
• Process invoices, purchase orders, and expense claims
• Prepare reports and provide timely administrative support to management
• Build positive working relationships with internal and external stakeholders
• Communicate information about services, events, and notices to whānau
• Ensure services are culturally appropriate and aligned with organisational values, policies, and legislation
• Contribute to process improvements and team capacity building
• Support the delivery of effective wrap-around care for whānau

Mō u ake | About you

To be successful in this role, you will have:

• Previous administration or coordination experience
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• A warm, welcoming, and professional manner
• Strong attention to detail and accuracy
• Have a learning attitude
• Ability to manage multiple priorities and work effectively within a team
• Confidence using Microsoft Office and administrative systems
• Understanding of tikanga Māori and whānau-centred practice is an advantage

He aha taŏu e whiwhi ai? | What's in it for you?

• A supportive, Kaupapa-driven team that values your mahi
• 5 Wellbeing Days each year
• Work close to home if you live in West Auckland

You must have the right to work in New Zealand and you will be required to undergo police vetting and additional checks to be considered for this position.

Applications close once the role has been filled.