Community Care Coordination Team Leader

JobAdder Operations Pty; Waikato; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Learning and Development

Nationwide opportunities

Spark Mobile Plan

Job summary

Access Community Health l Uru Ātea is seeking a Regional Care Coordination Team Leader to guide a busy care coordination team delivering safe, responsive home and community support for clients. You will coordinate nursing, care coordination and support workers, manage rosters, referrals and escalations, and drive team development.

Ideal candidates bring strong leadership, planning and communication skills, thrive in a fast-paced environment and are committed to client-focused service delivery

Qualifications

• Strong client focus balancing client needs with staff availability and service delivery.
• Experience in leadership or guiding others and coordinating a team.
• Excellent interpersonal skills and ability to build trusted relationships.
• Experience in planning and prioritisation.
• Excellent written and oral communication skills.
• Thrives in a fast-paced environment.
• Results-driven achiever.
• Strong team player with ability to work with a wide range of people.
• Excellent computer skills.

Responsibilities

• Deliver safe, responsive and high-quality home and community support services to clients.
• Foster cooperative and cohesive working relationships between Nursing, Care Coordination and Support Worker teams.
• Lead a team of care coordinators to support client-focused home support service.
• Roster staff safely and effectively to meet client needs.
• Oversee all new referrals and ensure effective rosters are in place.
• Manage escalations and complaints with sound judgement and timely resolution.
• Manage team appraisals, coaching conversations and constructive feedback.

Skills

Client focus

Leadership

Interpersonal skills

Planning

Communication skills

Adaptability

Results driven

Team player

Computer skills

Job description

Lead a regional care coordination team to deliver responsive, safe and client-focused home and community support services.

24th September, 2026

He kōrero whakamārama mō tēnei tūranga | About the role

Care coordination is a key function within Access. The Regional Care Coordination Team Leader leads a busy care coordination team to ensure client support needs are met by trained and available support workers. This role requires sound judgement, strong planning and prioritisation, confident decision-making, and the ability to build positive relationships across Nursing, Care Coordination and Support Worker teams. Your ability to stay calm, think quickly and lead effectively in a fast-paced environment will be key to your success.

Takohanga | Responsibilities

• Working as part of the regional leadership team to deliver safe, responsive and high-quality home and community support services to our clients
• Facilitating cooperative and cohesive working relationships between Nursing, Care Coordination and Support Worker teams
• Leading a team of care coordinators to support the delivery of a responsive, client-focused home support service
• Ensuring support workers are rostered safely and effectively to meet the needs of our clients
• Overseeing all new referrals to ensure effective rosters are put in place
• Managing escalations and complaints with sound judgement, professionalism and a focus on timely resolution
• Managing team appraisals, coaching conversations and constructive feedback to support team performance and development
• A strong client focus, with the ability to balance client needs, support worker availability and service delivery requirements
• Experience in leadership or guiding others, with an understanding of how to support, motivate and coordinate a team.
• Excellent interpersonal skills, with the confidence to build trusted relationships
• Experience in planning and prioritisation
• Excellent written and oral communication skills
• Thrives in a fast-paced environment
• Strong team player who can work effectively with a wide range of people
• A passionate business that promotes diversity and inclusion that are reflective of the communities we serve
• Company provided laptop and phone
• Access to ongoing Learning and Development
• Nationwide business with scope for future career opportunities
• Exclusive Spark Mobile Plan: Get endless data (40GB at max speed, then reduced), unlimited NZ/AU calls & texts, hotspot access, and voicemail for just $24.15/month

24th September, 2026

He kōrero whakamārama mō tēnei tūranga | About the role

Care coordination is a key function within Access. The Regional Care Coordination Team Leader leads a busy care coordination team to ensure client support needs are met by trained and available support workers. This role requires sound judgement, strong planning and prioritisation, confident decision-making, and the ability to build positive relationships across Nursing, Care Coordination and Support Worker teams. Your ability to stay calm, think quickly and lead effectively in a fast-paced environment will be key to your success.

Takohanga | Responsibilities

• Working as part of the regional leadership team to deliver safe, responsive and high-quality home and community support services to our clients
• Facilitating cooperative and cohesive working relationships between Nursing, Care Coordination and Support Worker teams
• Leading a team of care coordinators to support the delivery of a responsive, client-focused home support service
• Ensuring support workers are rostered safely and effectively to meet the needs of our clients
• Overseeing all new referrals to ensure effective rosters are put in place
• Managing escalations and complaints with sound judgement, professionalism and a focus on timely resolution
• Managing team appraisals, coaching conversations and constructive feedback to support team performance and development

Ngā tohungatanga mō tēnei tūranga | Skills and experience

• A strong client focus, with the ability to balance client needs, support worker availability and service delivery requirements
• Experience in leadership or guiding others, with an understanding of how to support, motivate and coordinate a team.
• Excellent interpersonal skills, with the confidence to build trusted relationships
• Experience in planning and prioritisation
• Excellent written and oral communication skills
• Thrives in a fast-paced environment
• Results driven achiever
• Strong team player who can work effectively with a wide range of people
• Excellent computer skills

He aha ai mātou? | Why Us?

• A passionate business that promotes diversity and inclusion that are reflective of the communities we serve
• Company provided laptop and phone
• Access to ongoing Learning and Development
• Nationwide business with scope for future career opportunities
• Exclusive Spark Mobile Plan: Get endless data (40GB at max speed, then reduced), unlimited NZ/AU calls & texts, hotspot access, and voicemail for just $24.15/month

Ko wai mātou | Who are we?

Access Community Health l Uru Ātea has a mission to create a better day, every day for thousands of people throughout Aotearoa to live independently in their own homes and communities. Access l Uru Ātea is more than just our name, Uru Ātea means “to enter space” and is our promise to deliver services in our client’s space, wherever that may be.