Card Support Specialist – Growth Mindset & Tech-Savvy CSR

Westpac New Zealand; Auckland; On-site; NZD 45,000 - 54,000; Full time

Job summary

Westpac New Zealand in Auckland City is seeking a Customer Service Representative for our Cards operation. You’ll be the first point of contact for customers, handling card enquiries via calls and digital channels, delivering friendly, efficient service.

You’ll join a 37.5-hour week with a 7-day roster, receive comprehensive training and ongoing development, and have the chance to grow your banking career in a dynamic digital environment.

Qualifications

• Experience handling customer inquiries and resolving issues.
• Clear communication and rapport-building skills.
• Comfort with learning new digital platforms and tools.
• Willingness to start within four weeks.

Responsibilities

• Provide outstanding phone support to customers, resolving card enquiries via inbound and outbound calls.
• Deliver solution-focused service that contributes to customer satisfaction and business success.
• Create a world-class experience by being empathetic, trusted, and knowledgeable.
• Embrace a growth mindset to help shape the future of banking.

Skills

Customer service

Communication

Tech-savvy

Resilience

Positive attitude

Start soon

Job description

Westpac New Zealand in Auckland City is seeking a Customer Service Representative for our Cards operation. You’ll be the first point of contact for customers, handling card enquiries via calls and digital channels, delivering friendly, efficient service.

You’ll join a 37.5-hour week with a 7-day roster, receive comprehensive training and ongoing development, and have the chance to grow your banking career in a dynamic digital environment.