Call Centre Operator - Casual

Health New Zealand - Te Whatu Ora Te Matau a Māui Hawke's Bay; Hawke's Bay; Presencial; NZD 30.000 - 39.000; Tempo parcial

Resumo da vaga

Health New Zealand | Te Whatu Ora Hawkes Bay is seeking a Call Centre Operator (Casual, as and when required) to be the welcoming first point of contact. This 24/7 telephone-based role supports internal teams and the public with a range of enquiries, alarms, and emergency responses.

You will work with the Service Hub Call Centre team, coordinating with duty managers, security, emergency management, clinical areas, and external providers.

Qualificações

• NCEA Level 2 or equivalent.
• Proven customer service skills in a busy environment.
• Strong attention to detail and ability to follow established processes.
• Effective communication and problem-solving abilities.
• Familiarity with multiple systems and recording accurate information.

Responsabilidades

• Handle incoming calls and customer enquiries.
• Monitor critical alarms and respond promptly.
• Respond to emergency requests and initiate internal or civil emergency processes.
• Coordinate emergency responses across hospital operations.

Conhecimentos

Customer service

Attention to detail

Problem solving

Communication

Adaptability

Systems literacy

Formação

NCEA Level 2 or equivalent

Descrição da vaga

Call Centre Operator Hawkes Bay Fallen Soldiers Hospital Casual, as and when required

This is an opportunity to be the welcoming first point of contact for Health New Zealand | Te Whatu Ora Hawkes Bay, playing a key part in helping people connect quickly with the support or service they need.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Customer Support Agent, you'll be the central point of contact for anyone reaching out to Health New Zealand | Te Whatu Ora Hawkes Bay. This telephonebased role operates within a 24/7 environment, supporting both internal teams and members of the public with a range of enquiries.

You’ll handle incoming calls, manage critical alarms, respond to emergency requests, and initiate internal or civil emergency processes when needed. Every shift brings variety - from routine service calls to supporting the coordination of emergency responses across hospital operations. This is a key role that ensures clear communication, timely response, and smooth functioning of essential services.

About the Team/Service/ Location

You’ll be part of the Service Hub Call Centre team, a tight-knit and supportive group that plays a crucial role in keeping hospital and community operations running efficiently. The team works closely with duty managers, security, emergency management, clinical areas, and external service providers to ensure accurate communication and coordinated responses.

Based in Hawkes Bay, the team operates around the clock, providing a high-quality, customer-focused service that supports staff, patients, and the wider community.

About you

You’ll be someone who brings a calm, professional presence and thrives in a role where excellent communication and problem-solving matter. You will have:

• NCEA Level 2 or equivalent.
• Proven customer service skills, ideally in a busy or servicefocused environment.
• Strong attention to detail and the ability to follow established processes.
• A positive, solutionsfocused attitude and the ability to adapt your communication style to different situations.
• Confidence working with multiple systems and recording accurate information.
• An understanding of Te Tiriti o Waitangi and a commitment to culturally safe and equitable service delivery.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.