Cafe Supervisor

Yeast Ltd; Upper Hutt; On-site; NZD 50,000 - 52,000; Full time

Job summary

Yeast Ltd in Upper Hutt, Wellington, New Zealand, invites applications for a Café Supervisor to oversee daily cafe operations, maintain service and product standards, and support the manager.

The successful candidate will lead a small team, plan rosters, train staff on service and food safety, manage inventory, handle customer concerns, and implement promotional ideas to grow sales. This is a full-time role with an hourly wage of NZD 24–25, offering a welcoming community environment.

Qualifications

• Hospitality experience in cafe/restaurant settings.
• Ability to lead a small team and manage daily operations.
• Knowledge of health and safety regulations.

Responsibilities

• Oversee daily cafe operations, ensuring compliance with health and safety regulations.
• Manage staff schedules, delegating tasks to optimize workflow and service efficiency.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Monitor inventory levels, placing orders for supplies to maintain operational flow.
• Resolve customer complaints promptly, ensuring a positive dining experience.
• Train new staff on café protocols, customer service standards, and food safety practices.
• Provide ongoing coaching and feedback to team members to enhance performance.
• Develop and maintain relationships with regular customers to enhance loyalty.
• Implement promotional strategies to attract new customers and increase sales.
• Gather customer feedback through surveys and direct interactions to improve service.
• Ensure the café ambiance is welcoming and conducive to a pleasant dining experience.

Skills

Leadership

Staff supervision

Customer service

Inventory management

Training & coaching

Promotional planning

Job description

We are looking for Cafe Worker to assist the operations of the Restaurant and assist the manager

At Yeast Ltd, located in Upper Hutt, Wellington, New Zealand, we pride ourselves on delivering exceptional café experiences that blend quality with community engagement. As a Café Supervisor, you will play a pivotal role in overseeing daily operations, ensuring that our high standards of service and product quality are consistently met. The ideal candidate will possess a blend of leadership skills and hands‑on experience in the hospitality industry, ready to guide a team in a busy café environment.

Operational Leadership

• Oversee daily café operations, ensuring compliance with health and safety regulations.
• Manage staff schedules, delegating tasks to optimize workflow and service efficiency.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Monitor inventory levels, placing orders for supplies to maintain operational flow.
• Resolve customer complaints promptly, ensuring a positive dining experience.

Team Development

• Train new staff on café protocols, customer service standards, and food safety practices.
• Provide ongoing coaching and feedback to team members to enhance performance.
• Develop and maintain relationships with regular customers to enhance loyalty.
• Implement promotional strategies to attract new customers and increase sales.
• Gather customer feedback through surveys and direct interactions to improve service.
• Ensure the café ambiance is welcoming and conducive to a pleasant dining experience.

Compensation

The hourly wage for this position ranges from $24 to $25 and this is a full time position.