Cafe Supervisor

JobSpace; Upper Hutt; On-site; NZD 33,000 - 34,000; Full time

Job summary

Yeast Ltd in Upper Hutt, near Wellington, New Zealand, is seeking a Café Supervisor to lead daily café operations and uphold high service and food quality standards.

You will oversee staff schedules, coaching, health and safety compliance, and customer experience while developing relationships with regulars and driving promotional initiatives to grow sales.

Qualifications

• Experience leading a hospitality team in a busy café.
• Strong customer service focus with excellent communication.
• Knowledge of health and safety standards in food service.

Responsibilities

• Oversee daily café operations, ensuring health and safety compliance.
• Manage staff schedules and delegate tasks to optimize workflow.
• Conduct regular team meetings to communicate goals and updates.
• Monitor inventory levels and place orders for supplies as needed.
• Resolve customer complaints promptly to ensure a positive dining experience.

Skills

Staff supervision

Customer service

Food safety

Team coaching

Job description

We are looking for Cafe Worker to assist the operations of the Restaurant and assist the manager

At Yeast Ltd, located in Upper Hutt, Wellington, New Zealand, we pride ourselves on delivering exceptional café experiences that blend quality with community engagement. As a Café Supervisor, you will play a pivotal role in overseeing daily operations, ensuring that our high standards of service and product quality are consistently met. The ideal candidate will possess a blend of leadership skills and hands‑on experience in the hospitality industry, ready to guide a team in a busy café environment.

Operational Leadership

• Oversee daily café operations, ensuring compliance with health and safety regulations.
• Manage staff schedules, delegating tasks to optimize workflow and service efficiency.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Monitor inventory levels, placing orders for supplies to maintain operational flow.
• Resolve customer complaints promptly, ensuring a positive dining experience.

Team Development

• Train new staff on café protocols, customer service standards, and food safety practices.
• Provide ongoing coaching and feedback to team members to enhance performance.
• Develop and maintain relationships with regular customers to enhance loyalty.
• Implement promotional strategies to attract new customers and increase sales.
• Gather customer feedback through surveys and direct interactions to improve service.
• Ensure the café ambiance is welcoming and conducive to a pleasant dining experience.

Compensation

The hourly wage for this position ranges from $24 to $25 and this is a full time position.