Cafe Supervisor: Lead Ops & Guest Experience (FT)

Yeast Ltd; Upper Hutt; On-site; NZD 50,000 - 52,000; Full time

Job summary

Yeast Ltd in Upper Hutt, Wellington, New Zealand, invites applications for a Café Supervisor to oversee daily cafe operations, maintain service and product standards, and support the manager.

The successful candidate will lead a small team, plan rosters, train staff on service and food safety, manage inventory, handle customer concerns, and implement promotional ideas to grow sales. This is a full-time role with an hourly wage of NZD 24–25, offering a welcoming community environment.

Qualifications

• Hospitality experience in cafe/restaurant settings.
• Ability to lead a small team and manage daily operations.
• Knowledge of health and safety regulations.

Responsibilities

• Oversee daily cafe operations, ensuring compliance with health and safety regulations.
• Manage staff schedules, delegating tasks to optimize workflow and service efficiency.
• Conduct regular team meetings to communicate goals, expectations, and updates.
• Monitor inventory levels, placing orders for supplies to maintain operational flow.
• Resolve customer complaints promptly, ensuring a positive dining experience.
• Train new staff on café protocols, customer service standards, and food safety practices.
• Provide ongoing coaching and feedback to team members to enhance performance.
• Develop and maintain relationships with regular customers to enhance loyalty.
• Implement promotional strategies to attract new customers and increase sales.
• Gather customer feedback through surveys and direct interactions to improve service.
• Ensure the café ambiance is welcoming and conducive to a pleasant dining experience.

Skills

Leadership

Staff supervision

Customer service

Inventory management

Training & coaching

Promotional planning

Job description

Yeast Ltd in Upper Hutt, Wellington, New Zealand, invites applications for a Café Supervisor to oversee daily cafe operations, maintain service and product standards, and support the manager.

The successful candidate will lead a small team, plan rosters, train staff on service and food safety, manage inventory, handle customer concerns, and implement promotional ideas to grow sales. This is a full-time role with an hourly wage of NZD 24–25, offering a welcoming community environment.