Business Support Manager

Archway Recruitment; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Influential leadership role

Long-term career potential

Job summary

Archway Recruitment is seeking an experienced Business Support Manager in Auckland to oversee finance, operations and admin for a growing professional services firm. You will partner with Directors, manage bookkeeping, month-end, and performance reporting, while leading the admin and finance support team.

You will drive robust financial controls, implement efficient processes, and foster a positive workplace culture to support growth and client service excellence.

Qualifications

• Proven experience as a Business Support/Operations Manager in professional services.
• Experience managing finances of a project-based firm.
• Experience with Xero or MYOB.
• Strong leadership, coaching and performance management.
• Advanced MS Office skills (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Managing the day-to-day financial operations of the business, including accounts payable, accounts receivable, cashflow monitoring and payroll oversight
• Preparing month-end accounts, balance sheet reconciliations, management reporting and financial analysis for Directors
• Monitoring project performance, timesheets, work-in-progress and invoicing activities
• Acting as the internal subject matter expert for financial systems and processes
• Supporting budgeting, forecasting and annual planning processes
• Leading office administration, facilities management and business support functions
• Managing HR administration, recruitment coordination and employee onboarding
• Leading and mentoring the administration and finance support team
• Preparing Board and management meeting packs, agendas and minutes
• Managing relationships with external suppliers, insurers, IT providers and professional advisers
• Identifying opportunities to improve systems, processes and business efficiencies
• Supporting the organisation's health and safety, culture and employee engagement initiatives

Skills

Excel

Word

Outlook

PowerPoint

People leadership

Tools

Xero

MYOB

Job description

The Organisation

Our client is a well-established structural engineering consultancy that has built a strong reputation for delivering high-quality engineering solutions across a diverse range of projects. With a collaborative and professional culture, they pride themselves on technical excellence, strong client relationships, and a commitment to continuous improvement.

The Organisation

Our client is a well-established structural engineering consultancy that has built a strong reputation for delivering high-quality engineering solutions across a diverse range of projects. With a collaborative and professional culture, they pride themselves on technical excellence, strong client relationships, and a commitment to continuous improvement.

As the business continues to grow, an opportunity has arisen for an experienced Business Support Manager to play a pivotal role in ensuring the smooth and efficient operation of the organisation.

The Role

Reporting directly to the Directors and working as a key member of the leadership team, this is a broad and influential position responsible for overseeing the financial, operational and administrative functions of the business.

This role combines strategic business support with hands‑on financial management. You will take ownership of bookkeeping and month‑end accounting activities, provide operational leadership across the office, and support the Directors with reporting, people management and business improvement initiatives.

You will act as a trusted advisor to the leadership team, ensuring robust financial controls, efficient business processes, and a positive workplace culture that supports continued growth.

Key Responsibilities Include

• Managing the day‑to‑day financial operations of the business, including accounts payable, accounts receivable, cashflow monitoring and payroll oversight
• Preparing month‑end accounts, balance sheet reconciliations, management reporting and financial analysis for Directors
• Monitoring project performance, timesheets, work‑in‑progress and invoicing activities
• Acting as the internal subject matter expert for financial systems and processes
• Supporting budgeting, forecasting and annual planning processes
• Leading office administration, facilities management and business support functions
• Managing HR administration, recruitment coordination and employee onboarding
• Leading and mentoring the administration and finance support team
• Preparing Board and management meeting packs, agendas and minutes
• Managing relationships with external suppliers, insurers, IT providers and professional advisers
• Identifying opportunities to improve systems, processes and business efficiencies
• Supporting the organisation's health and safety, culture and employee engagement initiatives

Role Requirements

• Proven experience in a Business Support Manager, Practice Manager, Operations Manager, Office Manager, Financial Controller or similar role within a professional services business or SME
• Demonstrated responsibility for bookkeeping, month‑end reporting and wider financial management activities
• Experience managing the finances of a consulting, engineering, architecture, legal, accounting, construction or other project‑based professional services organisation
• Strong understanding of financial controls, budgeting, cashflow management and business reporting
• Practical experience using accounting systems such as Xero, MYOB or similar
• Previous people leadership experience, including coaching, mentoring and performance management
• Advanced Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint
• Exceptional organisational skills, commercial acumen and attention to detail
• The ability to operate confidently across both strategic and hands‑on responsibilities
• Excellent communication skills and the confidence to engage with stakeholders at all levels

What’s in it for You?

• A highly visible and influential leadership position
• Truly competitive remuneration
• Diverse responsibilities across finance, operations, people, and business support
• Work closely with experienced Directors and decision‑makers
• A supportive and collaborative team environment
• Opportunity to make a tangible impact on business performance and culture
• Stable and growing organisation with a strong reputation in the market
• Auckland‑based role with long‑term career potential

Contact

All inquiries and applications to Archway Recruitment are treated in the strictest confidence. For a confidential discussion and to find out more about this opportunity please contact [e-mail] or phone [phone].