Business Manager

bp; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Culture & Values

Social Communities

Learning & Development

Job summary

bp is seeking a Business Manager in New Zealand to lead 10-15 bp stores across the region, driving safety, customer experience, people development and commercial performance. You will coach store managers, collaborate with support offices, and oversee recruitment, risk, and regional KPI delivery.

The role combines hybrid work, travel up to 50%, and a focus on zero-harm culture. If you thrive in fast-changing environments and lead with authenticity, join bp to shape the future of mobility and

Qualifications

• Proven Leadership: Demonstrated history of leading with purpose, care, and authenticity.
• Retail Operations Experience across diverse retail settings.
• Digital Savvy in digitally advanced, commercially oriented organizations.
• Flexibility to support a 24/7 operation including on-call arrangements.

Responsibilities

• Provide engaging leadership of region, including coaching and developing partners, store managers and their teams.
• Drive safety culture and zero-harm through bp Safety Leadership Principles.
• Manage end-to-end recruitment for COCO sites and oversee performance frameworks.
• Deliver regional profitability by meeting KPIs and scorecard targets.

Skills

Leadership

Retail Operations

Customer Experience

Digital Savvy

Food & Coffee Knowledge

On-call Availability

Safety & Compliance

Job description

Job Family Group:

Retail Group

Job Description:

We want to be the first choice for mobility and convenience customers now and in the future - From road trips to routines, we fuel life’s adventures with convenience and care.

The Business Manager role (NZ) is an emerging leadership role responsible for the performance and development of Between 10-15 bp stores. This is a region-based role based, which holds direct responsibility for the safety, Customer, people, compliance, commercial performance, and brand performance within their allocated region (10-15 locations).

Business Managers are enthusiastic, performance focused leaders that understand success is delivered through embedding a safety, team first culture. With a can-do attitude, willingness to challenge the status quo, and tenacity to succeed, our Business Managers are required adapt to environments where priorities can change rapidly.

Leadership

• Provide engaging and authentic leadership of region, including coaching and developing partners, store managers and their teams
• Build and foster a collaborative environment that promotes open communication and for COCO sites, handles all people-related tasks, including engagement, development, and performance management
• Develop purposeful connections and shared ambitions with support office teams to ensure focus on the overall objectives
• Review, act on and continually improve bp engagement results by contributing to and delivering on the aligned people plan for COCO sites
• Utilise the bp tools for reward and recognition to drive a purpose and performance built culture within your cluster, including collaboration with the wider organisation through social channels
• Manage the onboarding and embedding of new partners for COFO sites
• Manage performance framework of partners to protect bp’s interests, while uplifting and empowering partners
• Manage end to end recruitment for COCO sites only safety
• Drive the ability and courage to speak up by fostering a psychologically safe environment
• Empower the region to achieve zero harm through curious and collaborative workings and continuous improvement
• Leverage bp’s Safety Leadership Principles and My Safety Commitments to ensure execution of bp processes, procedures, and innovative programs
• Improve key safety lagging indicators through enhancing the safety culture at store, and role modelling these behaviours
• Evaluate your regions risk and safety culture through regular safety audits Sales
• Execute the retail strategy & agreed customer offer in partnership with support teams and COFO partners
• Achieve the annual / monthly plans for sales; identify, implement & share growth opportunities
• Support the delivery of fuel volumes versus plan by working in collaboration with retail pricing
• Own & optimise region performance by driving aligned KPI’s, measured by scorecard
• Complete store level performance meetings with all stores and partners that inspire and drive continuous Improvements
• Lead and develop a fun and friendly culture in your region to deliver exceptional customer experiences, operational excellence, and identify growth opportunities
• Support and deliver projects within the region, such as partnership rollouts and innovation
• Meet and exceed all service metrics as outlined on scorecard savings
• Deliver profitability plan by managing the region to an agreed set of KPI’s, measured by scorecard.
• Look beyond the plan and continue to enhance financial performance by delivering better than plan, and better than yesterday
• Improve performance culture by managing cost risk through completion of risk audits, store checklists and ad hoc task

What you will need to be successful (experience, job requirements & qualifications)

• Preferred Qualifications: Business, Customer Experience, Marketing, or relevant retail/customer-facing roles (desirable but not essential)
• Proven Leadership: Demonstrated history of leading with purpose, care, and authenticity
• Retail Operations Experience: Broad experience across retail operations, including diverse industry
• Digital Savvy: Experience in digitally advanced, commercially oriented, and future-focused organizations
• Food and Coffee Knowledge: Awareness of working with food and coffee is an advantage
• Flexibility to support a business that runs 24/7 operations including participation in on call arrangements as

You will work with

• Senior leaders including Retail Market Manager, Convenience & Trading Manager, and other senior function leads
• Retail support functions including safety, space, marketing and category teams
• External bodies including local councils and government

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement:

Up to 50% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more}

.

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.