Business Development Manager

Tribe; Auckland; On-site; NZD 120,000 - 150,000; Full time

Job summary

Tribe is a Kiwi-owned technology consultancy helping modern workplaces with managed services, cloud, cybersecurity, AI, and digital transformation. We seek a Business Development Manager to grow the customer base, build strong relationships, and drive commercial outcomes.

You will engage in lead generation, manage the full sales cycle, and collaborate with internal teams to deliver compelling proposals and campaigns. 7+ years of relevant experience and MSP familiarity are preferred.

Qualifications

• 7+ years of relevant industry experience.
• Strong verbal and written communication skills.
• Experience in MSP sector and full sales cycle.
• Proven track record of meeting or exceeding sales targets.
• Familiar with cloud productivity tools and business applications.
• Ability to build trusted relationships with customers.

Responsibilities

• Support and grow Tribe's customer base with relationship building.
• Identify opportunities and drive meaningful commercial results.
• Lead and manage the full sales cycle from inquiry to close.
• Collaborate with internal teams to deliver campaigns and proposals.

Skills

Sales experience

MSP sector

Full sales cycle

Customer relationships

Cloud tools

CRM systems

Education

Tertiary qualification

Tools

CRM systems

Job description

Tribe is a Kiwi-owned, forward-thinking technology consultancy built for the modern workplace, recognised across New Zealand as a trusted partner in modern IT. We deliver everything from managed services and cloud platforms to automation, cybersecurity, AI, and digital transformation, helping businesses work in safer, simpler, and more connected ways. Security-first and partnership-driven, we don't just provide services - we embed ourselves alongside our customers, bringing the right tools, deep know-how, and good people to create real, measurable impact and long-term value.

Key Responsibilities

As our Business Development Manager, you'll play a central role in supporting and growing Tribe's customer base, ensuring every interaction delivers outcomes we can be proud of. Your work will focus on building strong relationships, identifying opportunities, and driving meaningful commercial results.

Customer & Team Engagement

• Contribute actively to the Customer Success Team, sharing insights and supporting collective success.
• Build trusted, long-term relationships with customers and stakeholders.
• Look for ways to improve the customer experience and strengthen brand loyalty.

Sales & Business Development

• Develop a strong understanding of Tribe's services and identify opportunities to help customers work smarter.
• Engage in lead-generation activities,
• Manage the full sales cycle - from initial conversations to negotiation and close - while maintaining accurate CRM records.
• Follow up on inbound leads and respond promptly to new enquiries.
• Leverage existing customer relationships to generate referrals and expand Tribe's footprint.

Collaboration & Commercial Delivery

• Work closely with internal teams, partners, suppliers, and distributors to support campaigns and business initiatives.
• Prepare and negotiate sales proposals using approved systems and standards.
• Support and motivate colleagues within the Customer Success Team to achieve shared goals.
• Stay informed on market trends, technical developments, and relevant sales training or certifications.

What You'll Bring

• Proven success operating within a high‑performing Sales Team, backed by 7+ years of relevant industry experience.
• Strong verbal and written communication skills, including confident documentation, proposal writing, and presentation delivery.
• Experience in the Managed Service Provider (MSP) sector and a deep understanding of the full sales cycle - from lead generation through to close.
• A track record of consistently meeting or exceeding sales targets while building trusted internal and external relationships.
• High levels of drive, initiative, and professional presence, with the ability to influence, create value, and deliver outcomes.
• Proficiency with modern cloud productivity tools and the business acumen to translate technology into meaningful customer benefits.
• Excellent organisational skills, with the ability to prioritise effectively and manage deadlines.
• A genuine enthusiasm for technology and its potential to transform businesses.

Preferred Qualifications

• Tertiary qualification or equivalent professional experience.
• Relevant industry certifications (e.g., Microsoft, HP, Lenovo, Cloud platforms)
• Strong experience in customer acquisition, account management, and technology project delivery within the NZ technology services landscape.
• Up‑to‑date knowledge of modern IT solutions, cloud platforms, and managed services best practices.

Why Tribe

What truly sets Tribe apart is our culture. Every member of our team lives by our core values - Teamwork, Respect, Innovate, Bravery, and Empower. These aren't just words; they guide how we collaborate, innovate, and deliver exceptional outcomes for our clients. If you're looking to join a people-first, growth-focused business that's redefining the IT services market, Tribe is the place to make your mark.

For more information about us and what we do, visit our website at Your Trusted IT Partnerand follow us on LinkedIn.